Getting Started 5 Create a dtcpay Individual Account Create a dtcpay Corporate Account Create a dtcpay Merchant Account Not able to serve jurisdictions Prohibited Countries
Applicable Fees 4 Wallet Account Fee Schedule Virtual Account Fee Schedule Applicable fees and charges for Point of Sales (POS) Merchant Point of Sales (POS) Terminal Support
Deposit or Withdrawal Funds 5 How to Trade/Swap? How to Deposit Fiat Currency How to Deposit Cryptocurrency How to Withdraw Fiat Currency How to Withdraw Cryptocurrency
Manage Account 7 Report an Issue How to secure my account? How to change my log in password? How to reset your password How to set my new password How do I set up Two-Factor Authentication (2FA)? Deleting my account
PayByLink 19 What is PayByLink Where can PayByLink be used? When to use a PayByLink? Can I use PayByLink as a QR code? How do I create a PayByLink? Is PayByLink compatible with both desktop and mobile devices? What are the supported cryptocurrencies? What are the supported fiat currencies? What are the supported crypto networks? What’s the expiration period for the PayByLink QR code?
dtcpay Cards 7 What is dtcpay card? Where can I withdraw funds? What are the applicable fees? If the POS terminal or ATM requests a 6-digit PIN, what should I enter? Where can I reset my PIN? How can I freeze and unfreeze my card? Why was my card blocked or disabled?
Top Questions 19 How to reset your password I haven’t received One Time Password (OTP) via email Whitelist Wallet Address I have made a transaction without whitelisting my wallet address, what should I do? Wallet Account Fee Schedule How do I complete online ID verification? How do I upgrade my account to Tier 2? How long will it take to verify my identity? Why doesn’t my crypto show up in the deposit after being transferred to the dtcpay wallet account? Why hasn’t my withdrawal arrived in the account?