Top Questions
Common questions asked by our users
- How to reset your password
- I haven’t received One Time Password (OTP) via email
- Whitelist Wallet Address
- I have made a transaction without whitelisting my wallet address, what should I do?
- Fee Schedules
- How do I complete online ID verification?
- How do I upgrade my account to Tier 2?
- How long will it take to verify my identity?
- Why doesn’t my crypto show up in the deposit after being transferred to the dtcpay wallet account?
- Why hasn’t my withdrawal arrived in the account?
- What fiat currencies are supported by dtcpay?
- What cryptos are supported by dtcpay?
- Do I need to pay fees for deposits and withdrawals?
- What is Source of Funds (SOF)?
- What is Source of Wealth (SOW)?
- What is Proof of Residency/Address
- Documents are considered Valid Proof of Identity
- Merchant – Payment Report
- Merchant – Settlement Report