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Hi, How can we help?

We help businesses to grow quickly by accepting the payment methods.

Getting Started

  • Create a dtcpay Individual Account 
  • Create a dtcpay Corporate Account
  • Create a dtcpay Merchant Account
  • Not able to serve jurisdictions
  • Prohibited Countries

Applicable Fees

  • Fee Schedules
  • Applicable fee and charge for Point of Sales (POS) Merchant
  • Point of Sales (POS) Terminal Support

Fund My Account

  • Fund with Cryptocurrency
  • Fund With Fiat Currency

Add Wallet Address

  • Whitelist Wallet Address
  • Add Bank Account

Deposit or Withdrawal Funds

  • How to Trade/Swap?
  • How to Deposit Fiat Currency
  • How to Deposit Cryptocurrency
  • How to Withdraw Fiat Currency
  • How to Withdraw Cryptocurrency

Manage Account

  • Report an Issue
  • How to secure my account?
  • How to change my log in password?
  • How to reset your password
  • How to set my new password
  • How do I set up Two-Factor Authentication (2FA)?

PayByLink

  • What is PayByLink
  • Where can PayByLink be used?
  • When to use a PayByLink?
  • Can I use PayByLink as a QR code?
  • How do I create a PayByLink?
  • Is PayByLink compatible with both desktop and mobile devices?
  • What are the supported cryptocurrencies?
  • What are the supported fiat currencies?
  • What are the supported crypto networks?
  • What’s the expiration period for the PayByLink QR code?
  • What’s the expiration period for the Merchant QR code?
  • What are the transaction limits? 
  • What languages does PayByLink support?
  • What is the cost of using PayByLink?
  • Can I collect custom information from my customers through PayByLink?
  • How am I notified of a successful payment?
  • Can PayByLink accept multiple payment methods?
  • How do refunds work for crypto payments on the Merchant Portal?
  • What is the settlement time for transactions, and are there any conditions or factors that may affect it?

dtcpay Cards

  • What is dtcpay card?
  • If the POS terminal or ATM requests a 6-digit PIN, what should I enter?
  • Where can I reset my PIN?
  • How can I freeze and unfreeze my card?
  • Why was my card blocked or disabled?

Top Questions

  • How to reset your password
  • I haven’t received One Time Password (OTP) via email
  • Whitelist Wallet Address
  • I have made a transaction without whitelisting my wallet address, what should I do?
  • Fee Schedules
  • How do I complete online ID verification?
  • How do I upgrade my account to Tier 2?
  • How long will it take to verify my identity?
  • Why doesn’t my crypto show up in the deposit after being transferred to the dtcpay wallet account? 
  • Why hasn’t my withdrawal arrived in the account?
  • What fiat currencies are supported by dtcpay?
  • What cryptos are supported by dtcpay?
  • Do I need to pay fees for deposits and withdrawals? 
  • What is Source of Funds (SOF)? 
  • What is Source of Wealth (SOW)?
  • What is Proof of Residency/Address
  • Documents are considered Valid Proof of Identity
  • Merchant – Payment Report
  • Merchant – Settlement Report
  • Home
  • Docs
  • Top Questions
  • How do I upgrade my account to Tier 2?

How do I upgrade my account to Tier 2?

Individual

The default daily transaction limit is set at USD 10,000. If you wish to increase your daily transaction limit above USD 10,000, you will need to provide a source of funds/source of wealth

Corporate

The default daily transaction limit is set at USD 100,000. If you wish to increase your daily transaction limit above USD 100,000, you will need to provide a source of funds/source of wealth.

Kindly reach out to your dedicated Relationship Manager or Sales Personnel to increase your transaction limit. 

On This Page
  • Individual
  • Corporate

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    dtcpay is a brand of Digital Treasures Center Pte Ltd, which is licensed by the Monetary Authority of Singapore (PS20200531).

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    Create Your Multi-Currency Swap Account

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    Access to multiple fiat & digital currencies

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    Low cost and transparent pricing in the market

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    Create Your Multi-Currency Swap Account

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    Access to multiple fiat & digital currencies

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    Low cost and transparent pricing in the market

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    Licensed and regulated by MAS

    Create Your Merchant Account

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    Access to multiple fiat & digital currencies

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    Low cost and transparent pricing in the market

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    One device for all payment methods

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    dtcpay is a brand of Digital Treasures Center Pte Ltd, which is licensed by the Monetary Authority of Singapore (PS20200531).

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