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Hi, How can we help?

We help businesses to grow quickly by accepting the payment methods.

Getting Started

  • Create a dtcpay Individual Account 
  • Create a dtcpay Corporate Account
  • Create a dtcpay Merchant Account
  • Not able to serve jurisdictions
  • Prohibited Countries

Applicable Fees

  • Wallet Account Fee Schedule
  • Virtual Account Fee Schedule
  • Applicable fees and charges for Point of Sales (POS) Merchant
  • Point of Sales (POS) Terminal Support

Fund My Account

  • Fund with Cryptocurrency
  • Fund With Fiat Currency

Add Wallet Address

  • Whitelist Wallet Address
  • Add Bank Account

Deposit or Withdrawal Funds

  • How to Trade/Swap?
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  • How to Withdraw Fiat Currency
  • How to Withdraw Cryptocurrency

Manage Account

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PayByLink

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  • What are the supported cryptocurrencies?
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  • What are the supported crypto networks?
  • What’s the expiration period for the PayByLink QR code?
  • What’s the expiration period for the Merchant QR code?
  • What are the transaction limits? 
  • What languages does PayByLink support?
  • What is the cost of using PayByLink?
  • Can I collect custom information from my customers through PayByLink?
  • How am I notified of a successful payment?
  • Can PayByLink accept multiple payment methods?
  • How do refunds work for crypto payments on the Merchant Portal?
  • What is the settlement time for transactions, and are there any conditions or factors that may affect it?

dtcpay Cards

  • What is dtcpay card?
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  • If the POS terminal or ATM requests a 6-digit PIN, what should I enter?
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Top Questions

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  • Merchant – Payment Report
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  • Point of Sales (POS) Terminal Support

Point of Sales (POS) Terminal Support

< 1 min read

i) Whatsapp +65 8500 0000 (Monday – Friday, 9:00am – 6:00pm)

ii) Support Services will include routine questions and queries regarding identified errors and malfunctions in relation to dtcpay POS Services   and will be made reasonably available to the merchant via email at cs@dtcpay.com

iii) Correction of errors of the POS terminal, in each case in accordance with the following severity level and response time.

SeverityEventResponse Time
1Gateway issue, Transaction issue, Status no update6 Hours
2Login Issue, Password Reset, Application Issue12 Hours
3Faulty Device,
Terminal Replacement
24 Hours


Operations Service Request and Request Execution Time

CategoryExecution Time
New merchant installation10 Business Days
Adding terminal on existing merchant10 Business Days
Replacement of terminal10 Business Days
Retrieval of terminal10 Business Days

iv) Response time is the total elapsed time from the point where the problem is reported to dtcpay to the point where dtcpay responds with an assessment of the situation. dtcpay will then employ its best commercial efforts to resolve the reported problems.

v) Response hours are between the hours of 9:00 am and 6:00 pm Singapore Time, as applicable, Monday through Friday, excluding Singapore public holidays

List of Fees and Charge applicable for merchants are shown in this article

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    dtcpay is a brand of Digital Treasures Center Pte Ltd, which is licensed by the Monetary Authority of Singapore (PS20200531).

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