Job Location: Singapore

JD-Field Merchant Rep

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our team. As the Field Merchant Sales, you will play a key role to audit and service merchants for our client in Singapore, providing suitable solutions to merchants from sales to payment implementation. He/she will also assist the Sales Director to develop suitable products and enhance relationships with key accounts, partners and acquirers as the company drives for greater fee income.

Responsibilities:

• Merchant Acquisition and Merchant Management with POS Terminal experience
• Monitor merchant transactions/volume and formulate appropriate merchant retention strategies to minimize attrition.
• Provide quality service to all merchants with respect to their merchant/gateway services. Support Merchant Acquisition Team on registration, changes, terminal arrangement, or updates of merchant details as well as termination.
• Obtain adequate documentation in line with KYC policies at the time of new merchant sign-ups to ensure compliance with regulatory requirements.
• All information gathered from merchants needs to be input into the system for reporting.
• Able to adapt to any ad hoc activities that are being assigned.

Requirements:

• Minimum 2 years’ of retail store or sales experience.
• Previous experience in a customer service role is preferred.
• Proactive, able to work independently and as part of a team with commission incentives
• Fluency in English is required and preferably in Mandarin as well, to liaise with Mandarin-speaking merchants.
• Knowledge of the Singapore retail market.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.

Benefits

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

dtcpay is looking for a Sales/Relationship Manager to drive our business growth. have a passion for building relationships, closing deals, and driving revenue, then this opportunity is perfect for you. As the Sales/Relationship Manager at dtcpay, you will be responsible for identifying potential clients, nurturing existing relationships, and implementing effective sales strategies to expand our customer base. Your strong communication and negotiation skills will be essential in establishing trust, understanding client needs, and presenting our solutions in a compelling manner.

Additionally, you will collaborate closely with our marketing and product teams to ensure a seamless customer experience and gather valuable insights for further business development.

Join our dynamic team at dtcpay and contribute to our mission of revolutionizing the payment industry.

Responsibilities:

• Develop and implement sales strategies to achieve revenue targets
• Lead, mentor and manage a team of sales representatives and account managers
• Build and maintain relationships with key partners and clients
• Identify and pursue new business opportunities and partnerships
• Collaborate with marketing, product and customer support teams to ensure consistent messaging and customer experience
• Analyze market trends, customer needs and competitor activities to optimize sales and business development efforts
• Provide regular sales reports and forecasts to senior management

Requirements:

• Bachelor’s degree in Business, Marketing or a related field
• 5+ years of experience in sales management, preferably in the digital payments or cryptocurrency industry
• Proven track record of achieving sales targets and developing successful business relationships
• Strong leadership and team management skills
• Excellent communication and negotiation skills
• Fluent in Mandarin and English
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.