Risk Management Specialist

Risk Management Specialist

Team

Compliance

Location

Singapore

Type

Full-Time

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated, and passionate individual to join our Compliance team. As the Risk Management Specialist, you will be responsible for the planning, implementation, and management of all risk-related activities, including setting up risk management policies, frameworks, and measures for card payments in accordance with regulatory requirements.

You will support the executive team in making decisions relating to risk management strategy, including ensuring adequate reserves across all asset classes (i.e. digital cryptocurrencies and fiat) and managing market exposure. You will also maintain and implement rules for the Visa Risk Rule Engine (VRM), provide specialist advice on chargeback processes, identify and investigate fraudulent chargeback claims, and address customer billing issues. Additionally, you will manage customer queries related to chargebacks, liaise with external stakeholders on chargeback matters, develop and maintain chargeback processes and Standard Operating Procedures (SOPs), perform ongoing card issuing transaction monitoring, and ensure that the company meets its legal and regulatory risk requirements.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities
  • Setup risk management policies, framework and measures for card payments in accordance to regulatory requirements
  • Maintain and implement rules for Visa Risk Rule Engine (VRM)
  • Provide specialist advice and guidance on chargeback processes
  • Identify and investigate fraudulent chargeback claims
  • Identify and address any issues with customer billing
  • Manage customer queries relating to chargebacks
  • Liaise with external stakeholders on chargeback matters
  • Develop and maintain chargeback processes and Standard Procedures (SOP)
  • Perform ongoing card issuing transaction monitoring
  • Ensure that the company meets its legal and regulatory risk requirements

Requirements
  • Bachelor’s degree in economics, finance, business administration or a similar discipline, At least 3 years of experience in finance and/or credit operations
  • Prior experience as a risk manager or in a similar role
  • Solid knowledge of risk management principles
  • Excellent communication, analytical, and problem-solving and communication skills
  • Fluent in Chinese and English

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Chief Financial Officer

Chief Financial Officer

Team

Finance

Location

Singapore

Type

Full-Time

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated, and passionate individual to join our Compliance . As the Chief Finance Officer, you will be responsible for the planning, implementation, and management of all finance activities, including business planning, budgeting, forecasting, accounting & bookkeeping, and seeking investors to make sure the company has enough funds to grow rapidly and achieve its mission & vision.

You will support the executive team in making decisions relating to financial strategy including ensuring adequate reserves across all asset classes (i.e. digital cryptocurrencies and fiat) and managing market exposure. You will also help design and implement internal controls, policies, and procedures, oversee and advise on capital deployment and cash flow planning as well as liaising with tax regulatory bodies, external auditors and tax agents.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities
  • Implement appropriate accounting processes for all companies within the group.
  • Streamline accounts payable processes and embed an expense management system and select the most appropriate accounting software for the firm.
  • Manage trade reconciliation processes so we can effectively monitor any accidental coin settlements and any fraud/theft.
  • Establish a monthly reconciliation process across the firm.
  • Monitor cash flow and build financial planning and analysis processes from scratch.
  • Establish business financial SOP.
  • Oversee all treasury functions for both fiat and digital assets.
  • Ensure adequate capital is available, and properly allocated across the organization to ensure maximum ROI.
  • Find us the necessary capital from investors needed to grow, including establishing investment strategies.
  • Provide strategic recommendations to the executive leadership team on short and long term strategic financial objectives.
  • Manage the processes for financial forecasting and budgeting, business profitability across different sectors and oversee the preparation of all financial reporting for internal and external stakeholders.
  • Identify and address financial risks and opportunities for the business.
  • Establish and develop relationships with senior management and external partners and stakeholders.

Requirements
  • Qualified accountant with 8+ years post qualification experience.
  • Strong treasury and capital markets focused background.
  • 5+ years experience in B2C Fintech, blockchain, or Payment Gateway industry.
  • Strong knowledge in capital raising, investor seeking, financial projections,
    company growth, cash management and financial modelling, and capital hedging & management.
  • Experience in evaluating, selecting, and implementing accounting software.
  • A proven track record of negotiating contracts, business pricing agreements and/or partnerships.
  • Strong analytical skills and expertise in financial systems and reporting.
  • Fluent in Mandarin and English.

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

UI/UX Designer

UI/UX Designer

Team

Product

Location

Singapore

Type

Full-Time

dtcpay is looking for a UI/UX Designer to join our team and play a pivotal role in crafting exceptional user experiences for our luxury brand’s digital platforms. If you’re passionate about creating intuitive and visually stunning designs and have a keen eye for detail, this role is for you.

Suppose you have a deep understanding of UI/UX design, a proven track record in developing and executing successful iOS/Android/Web systems, and full knowledge of design software. In this case, this role offers an exciting opportunity for someone with a passion for creativity to shape the digital landscape of our brand, translating our vision into captivating and intuitive user interfaces. If you have strong organizational skills, attention to detail, and a desire to work collaboratively in a dynamic environment, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities
  • Create UX designs that meet project objectives through research and usability testing.
  • Be the gatekeeper and creator of a component library; including icons, buttons, and micro-interactions, and overall site aesthetic for our luxury brand.
  • Be accountable for a holistic, user-friendly exchange platform user interface.
  • Create design documentation materials to support definition of specifications for engineering.
  • Prototype micro-interactions across mobile and desktop interfaces.
  • Lead projects and work with PM and engineers to continuously improve our UI/UX.
  • Work strategically across multiple cross-functional squads.

Qualifications
  • 3+ years of experience designing apps for iOS/Android/Web systems.
  • 1+ years of experience designing Crypto product.
  • Expert knowledge of Design software (Figma, Sketch Adobe CC, InVision, or similar).
  • Understand the full lifecycle of UI/UX design.
  • English writing and speaking, Chinese speaking will be desired.

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Account Assistant

Account Assistant

Team

Finance

Location

Singapore

Type

Full-Time

dtcpay is looking for an Account Assistant to lead our strategic initiatives and drive the growth of our payment business.

Suppose you have a deep understanding of the payments industry, a proven track record in financial management, developing and executing successful business strategies. In this case, this role offers an exciting opportunity for someone with a background in accounting and finance to contribute to our day-to-day operations and support our financial processes. If you have strong organizational skills, attention to detail, and a desire to work collaboratively in a dynamic environment, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities
  • Manage day-to-day accounting tasks, including bookkeeping, financial reporting, and budgeting.
  • To assist with work coordination and to perform follow-ups on the job status with the relevant team members/clients in order to meet the stipulated timelines/deadlines.
  • Ensure timely, accurate month-end closing and financial reporting to Management.
  • To support the clients’ inquiries on accounting-related matters.
  • Assist in new processes and system implementation when required.
  • Ensure compliance with financial regulations and company policies.
  • Collaborate with cross-functional teams to support organizational goals.
  • Utilize accounting software (e.g., Xero) for accurate and efficient financial record-keeping.

Qualifications
  • Bachelor’s degree in Accounting, Finance, or a related field.
  • 3+years of relevant accounting experience, prior accounting or audit firm experience will be an advantage.
  • Good working knowledge of IFRS.
  • Strong knowledge of accounting principles and practices.
  • Proficiency in Xero or similar accounting software.
  • Excellent organizational and multitasking abilities.

Skills
  • Detail-oriented with a focus on accuracy.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively.
  • Proficient in MS Office suite.
Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Senior Card Product Manager

Senior Card Product Manager

Team

Product

Location

Singapore

Type

Full-Time

dtcpay is looking for a Senior Card Product Manager to lead our strategic initiatives and drive the growth of our payment business. Suppose you have a deep understanding of the payments industry, a proven track record in developing and executing successful business strategies, and a passion for innovation. In that case, this role is an exciting opportunity for you.

Are you a seasoned professional in the world of card products, looking for an exciting opportunity to drive innovation, growth, and profitability? dtcpay is seeking a dynamic and experienced Senior Card Product Manager to lead and shape our card product offerings. In this role, you will play a pivotal role in driving business success through strategic planning, project management, and collaboration with internal and external stakeholders.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:
  • Support preparation and implementation of card product programs to deliver business targets & objectives
  • Act as PO to provide user requirements and drive the card enhancement project delivery
  • Follow through and co-ordinate with internal stakeholders and manage external vendor suppliers for smooth logistics and execution of programs, for card features maintenance & project enhancement
  • Formulate product strategies and business plans to drive business growth for card application and usage
  • Formulate and implement revenue models, pricing and go-to-market strategies to increase profit contribution

Requirements:
  • University degree with minimum 4 years of card product management
  • Good understanding of card issuing, spending and chargeback flows
  • Digitally savvy with a strong interest in cryptocurrency and Fintech

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

IT Security Engineer

IT Security Engineer

Team

IT

Location

Singapore

Type

Full-Time

dtcpay, a digital payments company based in Singapore, is seeking an experienced IT Security Engineer to join our dynamic team.

As the IT Security Engineer, you will be responsible for implementing and maintaining the company’s information security measures and protocols. Your primary objective will be to safeguard our systems, networks, and data from potential threats and cyberattacks. You will play a crucial role in assessing and mitigating risks, conducting security audits, and developing strategies to enhance the overall security posture of the organization.

Responsibilities:
  • Reporting to the CEO (audit scopes) and CTO (technical scopes)
  • Diagnose, troubleshoot and respond to infrastructure outages, disruptions or unpredicted challenges with networks, printers and laptops.
  • Assist in implementing projects related to IT infrastructure.
  • Help in the development of SOPs and automation related to IT systems such as onboarding/offboarding and self-service platforms.
  • Create and maintain technical documentation for infrastructure on processes, procedures, plans and configurations.
  • Assist with managing and coordinating audits such as TRM, PCI-DSS or SOC/ISO27001 in the future.

Requirements:
  • Prior experience in handling MacOS and Windows based systems.
  • Network and printer troubleshooting experience.
  • Excellent problem-solving, critical thinking and applying sound project management to assigned work.Excellent communication (written, verbal and presentation) and interpersonal skills
  • Ability to work independently on semi ambiguous tasks with limited supervision
  • Knowledge in managing Google Workspace.
  • Knowledge in managing JumpCloud.
  • Knowledge in programming languages suitable for automations like Python.

Benefits
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Competitve compensation and benefits packages

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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Field Merchant Sales

Field Merchant Sales

Team

Sales

Location

Singapore

Type

Full-Time

JD-Field Merchant Rep

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our team. As the Field Merchant Sales, you will play a key role to audit and service merchants for our client in Singapore, providing suitable solutions to merchants from sales to payment implementation. He/she will also assist the Sales Director to develop suitable products and enhance relationships with key accounts, partners and acquirers as the company drives for greater fee income.

Responsibilities:
  • Merchant Acquisition and Merchant Management with POS Terminal experience
  • Monitor merchant transactions/volume and formulate appropriate merchant retention strategies to minimize attrition.
  • Provide quality service to all merchants with respect to their merchant/gateway services. Support Merchant Acquisition Team on registration, changes, terminal arrangement, or updates of merchant details as well as termination.
  • Obtain adequate documentation in line with KYC policies at the time of new merchant sign-ups to ensure compliance with regulatory requirements.
  • All information gathered from merchants needs to be input into the system for reporting.
  • Able to adapt to any ad hoc activities that are being assigned.

Requirements:
  • Minimum 2 years’ of retail store or sales experience.
  • Previous experience in a customer service role is preferred.
  • Proactive, able to work independently and as part of a team with commission incentives
  • Fluency in English is required and preferably in Mandarin as well, to liaise with Mandarin-speaking merchants.
  • Knowledge of the Singapore retail market.
  • Excellent communication and negotiation skills.
  • Ability to work independently and as part of a team.

Benefits
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Competitve compensation and benefits packages

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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Relationship Manager

Relationship Manager

Team

Sales

Location

Singapore

Type

Full-Time

dtcpay is looking for a Sales/Relationship Manager to drive our business growth. have a passion for building relationships, closing deals, and driving revenue, then this opportunity is perfect for you. As the Sales/Relationship Manager at dtcpay, you will be responsible for identifying potential clients, nurturing existing relationships, and implementing effective sales strategies to expand our customer base. Your strong communication and negotiation skills will be essential in establishing trust, understanding client needs, and presenting our solutions in a compelling manner.

Additionally, you will collaborate closely with our marketing and product teams to ensure a seamless customer experience and gather valuable insights for further business development.

Join our dynamic team at dtcpay and contribute to our mission of revolutionizing the payment industry.

Responsibilities:
  • Develop and implement sales strategies to achieve revenue targets
  • Lead, mentor and manage a team of sales representatives and account managers
  • Build and maintain relationships with key partners and clients
  • Identify and pursue new business opportunities and partnerships
  • Collaborate with marketing, product and customer support teams to ensure consistent messaging and customer experience
  • Analyze market trends, customer needs and competitor activities to optimize sales and business development efforts
  • Provide regular sales reports and forecasts to senior management

Requirements:
  • Bachelor’s degree in Business, Marketing or a related field
  • 5+ years of experience in sales management, preferably in the digital payments or cryptocurrency industry
  • Proven track record of achieving sales targets and developing successful business relationships
  • Strong leadership and team management skills
  • Excellent communication and negotiation skills
  • Fluent in Mandarin and English
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Business Analyst

Business Analyst

Team

Business

Location

Singapore

Type

Full-Time

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our Sales team. As the Business Analyst, you will play a key role in optimizing our revenue growth models.

You will collaborate closely with product managers, developers, and sales teams to ensure our client engagement decisions are data-driven based on insights from our CRM and client transactions. He/she will also assist the Group CEO in a variety of innovative projects to develop market-leading products and ensure we are top of mind for relationships with key accounts and partners as the company builds toward higher growth objectives.

Responsibilities:
  • Operate as the go-to person for navigating key resources towards our growth targets by using data-driven decision making
  • Produce and manage data visualization dashboards and key insights around Sales KPIs, client engagement and business objectives
  • Develop efficiencies in sales engagements and customer servicing using Hubspot templates, views and ticketing
  • Manage automated processes for internal approvals, stakeholder/project management on enterprise systems such as Lark
  • Provide sales and administrative support to ensure the conversion of new leads becomes a new business

Requirements:
  • The position requires a minimum of 2 years of relevant business analyst experience with a fintech or financial services firm
  • Bachelor’s degree in a quantitative area of study including engineering, finance, science, etc
  • Strong quantitative and analytical skills, with proficiency in data languages and business intelligence tools (SQL, Looker, etc)
  • Prior experience or strong interest in cryptocurrencies, digital payments or financial services desired

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Gain practical experience in data analysis and visualization tools.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

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Potential convert to a full-time employment.

Apply