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Due to local regulatory requirements, if your registered address is in Singapore, there are limits on how you can use the funds in your dtcpay account. dtcpay is a Major Payment Institution (MPI) regulated by the Monetary Authority of Singapore (MAS). The two limits below — set by MAS for personal payment accounts containing e-money — apply to your account.
dtcpay is a Major Payment Institution (MPI) regulated by the Monetary Authority of Singapore (MAS). Under MAS regulations, personal payment accounts containing e-money (e-wallets) are subject to a stock cap of SGD 20,000.
To ensure strict compliance and maintain a general safety buffer, dtcpay applies a stock cap of SGD 19,000 — the fiat balance limit — for Singapore residents across their fiat wallets and cards combined.
The limit applies to your combined fiat balance across your cards (active or frozen) and all fiat currencies in your wallets (e.g. SGD, USD, EUR, HKD, and other fiat currencies).
Non-SGD currencies are converted to SGD using the daily exchange rate to check against this limit. Stablecoin balances are not included in this calculation.
Remaining fiat balance limit = SGD 19,000 − (total fiat currency held across wallets and cards).
Example: if your combined fiat balance across all currencies equates to SGD 15,000, your available room for inward transfers is SGD 4,000.
All non-SGD currencies are converted to their SGD equivalents before applying this calculation.
If your fiat balance is approaching SGD 19,000, you can free up room by spending from your wallets or cards, or by withdrawing funds to your own bank account.
If you are a Tier 3 customer, you can still deposit into your stablecoin holdings as usual — they are not subject to the fiat balance limit.
The SGD 19,000 fiat balance limit applies strictly to users registered as residents of Singapore. Accounts registered to non-residents are not subject to this limit.
