How can we help?

Click here to download the user guide

点击这里下载用户指南

To create your account, kindly complete the account opening form. After filling out the form, you will receive an invitation to complete your online ID verification process. Please note that this applies to non-face-to-face customers only.

Please ensure that you have the following documents prepared when opening an account:

• National Passport copy is required for non-Singapore citizens
• National ID copy is required for Singapore citizens
• Proof of Residency Documents (e.g: bank statements, utility bills, telecom bills, and tax statements)
• Source of Funds Documents (such as payslip, savings, investments)

To create your account, kindly complete the account opening form. After filling out the form, you will receive an invitation to complete your online ID verification process. Please note that this applies to non-face-to-face customers only.

 Please ensure that you have the following documents prepared when opening an account:

• Company documents (e.g: ARCA Bizfile Report, Certificate of Incorporation/Formation, Certificate of Incumbency)
• Memorandum and Article of Association
• Board of Resolution or Letter of Authorisation. You may download the template here.
• Registration names of Directors and Shareholders (For Singapore companies, this is shown in the ACRA Bizfile)
• National ID copy (for Singapore-citizens) or National Passport copy (for non-Singapore citizens) for all Directors, Beneficial Owners and Authorized Persons
• Proof of Residency for all Beneficial Owners and Authorized Persons
• Source of Funds documents (such as payslips, savings, investments)

To whitelist a wallet address, navigate to "Address Management" in your dtcpay wallet account, then click on "Add Whitelist Address."

Fill in the wallet address and select the token type, then click on "Submit." 

Please note that you should whitelist your wallet address first before making any transactions and send funds from an unhosted wallet such as Metamask or Trust Wallet.

To add a bank account, navigate to "Bank Management" in your dtcpay wallet account, then click on "Add Bank Account."

Fund with Fiat Currency

You can deposit funds with fiat currency by first linking your bank account. To add your bank account, navigate to "Wallet" in your dtcpay account, and select the bank account you will be transferring funds from.

Fund with Crypto

To fund crypto in your dtcpay wallet account, navigate to "Wallet" > Crypto. Under the crypto you want to deposit, click on "Pay In." Then, select the network and either scan the QR code or copy and paste the wallet address into the account you're withdrawing from to deposit the crypto into your dtcpay wallet.

How to Withdraw Fiat Currency

To withdraw fiat currency, navigate to "Wallet" > "Fiat." Under the currency you want to withdraw, click "Pay Out." Enter the amount you want to withdraw, then select a bank account to send the funds to. 

How to Withdraw Crypto

To withdraw crypto, navigate to "Wallet" > "Crypto." Under the crypto you want to withdraw, click "Pay Out." Enter the amount you want to withdraw, then select a whitelisted address to send the funds to.

To trade after depositing funds, navigate to "Swap" and click on "Pay & Receive." Select the tokens you want to pay and receive. Then, enter the amount, and click "Get Rate" to view the exchange rate. If the rate is acceptable, click "Confirm" to execute the trade.

When you log in for the first time, you will be prompted to set up two-factor authentication (2FA) via email. It's important to change your password upon logging in for the first time and then enable other 2FA methods under "Security Settings".

Individual 

Upon receipt of your complete application, the KYC verification process may take approximately 2-3 business days for processing, subject to approval.

Corporate

Upon receipt of your complete application, the KYC verification process may take approximately 7 - 10 business days for processing, subject to approval.

For Singapore citizens, a copy of the National ID is required, while non-Singapore citizens should provide a National Passport copy. 

If the person is a non-Singapore citizen or non-permanent resident of Singapore, please provide proof of residential address within the last 3 months (such as bank statements, utility bills, telecom bills, or tax statements)

Source of Funds (SOF) is a term used to describe the origins of money that an individual or organization uses to finance its operations. In establishing the source of funds, firms must seek to understand not only where funds came from (in terms of the account from which they were transferred) but the activity that was involved in generating those funds – for example, a source of employment, the sale of a house, or an inheritance.

Examples of sources of funds include: 

• Salary: Please provide a recent payslip from your employer (and/or a tax statement) as well as a bank statement showing your recent account balances. Your name, date, and amounts should be clearly visible.

• Sale of property: Please provide a copy of the contract of sale (or a copy of a land registry, title deed, or a letter from a real estate agent or lawyer confirming the sale of a property) and a bank statement that displays the proceeds of the sale being deposited. Your name should be clearly visible on both documents along with amounts and dates..

• Savings: Please provide a bank statement reflecting that the savings are equal to or greater than the amount being invested. The statement period should cover at least three months. Your name, dates, and amounts should be clearly visible.

• Inheritance: Please provide a copy of the testament (or a letter from the executor of the will or a lawyer) and a bank statement that displays the proceeds of the sale being deposited. Your name should be clearly visible on all documents along with amounts and dates.

• Pension fund: Please provide details on the pension fund (along with a fund statement, if available) and a bank statement that displays the pension being deposited. Your name should be clearly visible on the documents along with amounts and dates.

• Other: For other sources of funds, please provide official documentation evidencing the source of wealth and funds. Your name should be clearly visible on the documents along with amounts and dates. The amounts in question should support your financial activity with DTC.

Source of Wealth (SOW) refers to the origins of a client’s entire body of wealth (i.e., total assets). In establishing the source of wealth, financial institutions must ascertain why the client has the assets they do and how they came to accumulate them.

Examples of sources of wealth include: 

• Inheritances: details about the deceased; tax or legal documents that show the transfer of family funds, including dates and amounts. 

• Investments: this would include income from the acquisition and sale of investments. 

• Business ownership interests: a description of the business and its industry; income statements or other sales documents.

• Employment: a description of the job and employer; a recent pay stub; annual salary or tax information; other documentation that provides proof of employment income.

Individual

The default daily transaction limit is set at USD 10,000. If you wish to increase your daily transaction limit above USD 10,000, you will need to provide a source of funds/source of wealth

Corporate

The default daily transaction limit is set at USD 100,000. If you wish to increase your daily transaction limit above USD 100,000, you will need to provide a source of funds/source of wealth.

Click here for the fee schedules

• The Referral Scheme will reward referrers with 20% of DTC’s fees for swap transactions. 
• The referral fee will be credited directly to the referrer's DTC account on a monthly basis.
• To refer your friends, simply send this link to them to sign up and have them key in your registered email address with DTC as ‘Referrer Email’.