dtcpay is recently honoured as Disruptor of the Year and Paytech of the Year at the Asia Fintech Awards, with strong foundations in Singapore and Hong Kong, we’re launching our global journey starting from Malaysia. Our Malaysia office, DTC Academy Sdn. Bhd. is seeking a experienced Technical Support Engineer to join our dynamic team.

As the Technical Support Engineer, you will be responsible for shaping our technological backbone, ensuring scalable, efficient, and secure systems.

Responsibilities:

• Leverage advanced monitoring tools to ensure the stability and performance of critical systems and applications, identifying issues before they impact the business.
• Respond swiftly to incidents, diagnosing and resolving issues with a focus on root cause analysis.
• Escalate complex issues while providing detailed handovers to ensure efficient resolution.
• Ensure timely and accurate assistance.
• Monitor daily operations, ensuring all transactions are processed correctly and on time.
• Collaborate with the operations team to address client issues.
• Maintain detailed documentation of incidents, solutions, and improvements.
• Participate and contribute to postmortem meetings to derive insights and action items for future improvement.
• Participate in an on-call schedule, ensuring system availability and responding to issues outside of regular business hours.
• Ensure system security and compliance by adhering to best practices in infrastructure management, including patching, security auditing, and vulnerability management.
• Improvise existing or implement new operational processes to improve efficiency and service quality.

Requirements:

• Min. 2 years hands-on experience with cloud platforms such as AWS.
• Proficiency in English and Mandarin as you will need to liaise with Chinesse counterparts.
• Strong knowledge in Mac OS and Linux administration.
• Well versed in microservices architecture.
• Experience in using Docker.
• Networking fundamentals and monitoring fundamentals (e.g. logs, metrics).
• Good communication skills and documentation skills.
• Willing to work on-call/shifts if necessary.

Advantages

• OpsGenie/Pagerduty
• Grafana/Prometheus
• OpenVPN
• Java

Benefits

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.