dtcpay is looking for a Senior Operations Associate to lead our strategic initiatives and drive the growth of our payment business.

dtcpay, is a licensed digital payments company in Singapore. With the business expanding globally, we are seeking experienced Operations personnel to join our dynamic team. As the Operations Associate, you will be responsible for managing customer support issues, and providing support in the onboarding process. Proficiency in relevant systems such as Google Suite, Lark, and Hubspot is desired, and a background in cryptocurrencies or digital payments is a plus.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

• Work closely with the Operations Manager to oversee daily business operations.
• Provide all-round administrative support to the Operations department.
• Provide advisory support and assistance to Business partners related to customer onboarding and data maintenance, and work closely with Business to contribute positively on the documentation, not limited to Account Opening, Maintenance, KYC, Credit Documentation reviews etc.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pending, and service related activities.
• Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
• Conduct periodic self-reviews to identify gaps in processes and appropriate remediation to eliminate operational risks.
• Develop and maintain good merchant relationships, including conducting on-site training and deployment of payment terminals.
• Experience in writing, revising, and maintaining standard operating procedures is a plus.

Qualifications:

• 3+ years’ experience in Business Administration, Sales Support, Operations Management, or a related field.
• Customer-oriented, attentive to details, compliance and control oriented, diligent, proactive and able to work under pressure.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
• Good command of spoken and written English and Mandarin.
• Knowledge of cryptocurrencies or digital payments is a plus.

dtcpay offers competitive remuneration packages, along with opportunities for professional growth and development. If you are a highly motivated and results-oriented individual with a passion for digital payments and cryptocurrencies, we would love to hear from you. Join us at dtcpay and contribute to our mission of transforming the digital payments landscape in Singapore and beyond.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.