We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

dtcpay is seeking a highly skilled and experienced EUC Senior Specialist to lead the implementation and management of end-user computing solutions, with a primary focus on setting up a macOS Virtual Desktop Infrastructure (VDI) leveraging Mac mini and AWS instances. The successful candidate will be responsible for asset inventory and management, endpoint security, physical security, and various critical IT Service Management (ITSM), Identity and Access Management (IAM), and Privileged Access Management (PAM) functions. Additionally, compliance adherence and thorough documentation will be key responsibilities of this role

Responsibilities

1. macOS VDI Implementation & Management:

• Design, deploy, and manage a cloud-based macOS Virtual Desktop Infrastructure (VDI) using Mac mini and AWS instances.
• Ensure seamless integration with existing systems and networks while maintaining high availability and security.
• Optimize performance and scalability of the VDI solution to meet business needs.
• Develop and enforce best practices for user access, authentication, and remote desktop security.

2. Asset Inventory & Management:

• Oversee lifecycle management of IT assets, ensuring up-to-date inventory and tracking of hardware and software.
• Implement asset issuing, tagging, monitoring, and automated reporting mechanisms.
• Maintain compliance with company policies and regulatory requirements related to IT asset management.

3. Endpoint & Physical Security:

• Implement and manage endpoint security solutions to safeguard devices against cyber threats.
• Define and enforce device configuration policies, encryption, and anti-malware strategies.
• Strengthen physical security controls to protect IT assets from unauthorized access and theft.

4. ITSM, IAM & PAM Functions:

• Establish and manage IT Service Management (ITSM) best practices, including incident, problem, and change management.
• Ensure proper implementation of Identity and Access Management (IAM) solutions, including role-based access control (RBAC) and single sign-on (SSO).
• Oversee Privileged Access Management (PAM) strategies to enforce least privileged principles and monitor privileged sessions.
• Maintain and manage Apple and MDM services, and both office & business applications (eg. Google Workspace, Lark, M365, etc.). Ensure these services operate optimally and securely, following cybersecurity best practices.

5. Compliance & Documentation:

• Ensure IT infrastructure aligns with regulatory and compliance standards, including ISO 27001, GDPR, PCI-DSS, and other applicable frameworks.
• Develop and maintain detailed technical documentation, including VDI configurations, security policies, and asset management procedures.
• Conduct periodic audits and assessments to identify gaps and recommend corrective actions.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials.

6. Team Collaboration:

• Lead a team of End User Computing (EUC) engineers, fostering a collaborative and supportive environment.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services.
• Provide exceptional customer service and support to internal clients regarding EUC-related concerns.

Requirements:

• 5+ years of experience in End-User Computing (EUC), VDI solutions, and IT asset management.
• Diploma or Degree in IT, Computer Science, Information Systems, Cybersecurity, or related field.
• Experience in digital payments, financial services, or banking preferred.
• Strong expertise in macOS environments, including macOS deployment, management, and security.
• Hands-on experience with AWS cloud services, specifically Mac mini instances for VDI.
• Proficiency in ITSM tools, such as ServiceNow, Jira, or equivalent.
• Strong troubleshooting and problem-solving skills.
• Expertise in technology risk, defensive strategies, endpoint security, IAM, PAM, and access control.
• Strong knowledge of security frameworks, layered defense, SIEM, endpoint & VPN security, DLP, etc.
• Familiarity with vulnerability management, and security configuration and automation.
• Relevant certifications such as Comptia Security+, CEH, ITIL or vendor/industry certifications preferred.
• Strong documentation, analytical, and communication skills.
• Ability to work with relevant technical team members and HODs.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

18 days annual leaves

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals