We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

In this role, you will define and execute a strategic vision to enhance the value we provide through rewards, benefits, and incentives across all products such as payment, card and crypto swap services. Collaborating closely with cross-functional teams, you will design, develop, and scale loyalty solutions that align with business objectives while delighting and inspiring our customers.

Responsibilities:

• Define and execute product vision and roadmap for rewards & loyalty products, ensuring alignment with overall business objectives.
• Drive end-to-end product development including conceptualization, design, build, test and deployment by working with UI/UX, technology, operations and compliance teams.
• Manage external partners in integrating to their solution platforms and setup proper operational/support processes as part of implementation.
• Develop partnerships with external brands to enhance loyalty program offerings.
• Stay ahead of market trends and competitive offerings to ensure our loyalty programs are innovative and deliver high value to users.
• Collaborate with Sales & Marketing team to customize Rewards program to fit regional markets or to execute loyalty-driven email, SMS, and app notifications.
• Understand/define/track product metrics （e.g. redemption/engagement/retention rates, ROI) and collect user feedback to optimize user experience and performance.
• Support post-implementation tasks such as user training, problem investigation, post implementation review and escalation.
• Act as internal product expert to answer product related questions.

Requirements:

• Minimum Bachelor’s Degree (Computer Science is highly preferred).
• 1-3 years of experience in a product management/development role with experience in CRM/loyalty/rewards platform and customer engagement strategies highly preferred.
• Proficient in both English and Mandarin as you will need to work closely with Chinese team.
• Strong analytical ability, attention to details and data-driven decision making ability.
• Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done.
• Excellent communication skills to manage internal and external stakeholders.
• Fast learner and ability to thrive in high stress environment.
• Knowledge of crypto or fintech industries with a passion for the future of loyalty in digital finance is a bonus.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals