dtcpay is looking for an Operation Associate to lead our strategic initiatives and drive the growth of our payment business.

Suppose you possess a proactive approach to problem-solving, and a passion for streamlining business processes. In this role, you will play a key part in supporting our operational processes, facilitating efficient workflow, and helping our team achieve its goals. If you possess a sharp eye for detail, and enjoy working collaboratively in a dynamic setting, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

• Work closely with the operations manager to oversee daily business operations.
• Provide all-round administrative support to the operation department.
• Provide advisory supports and assistance to Business partners related to customer onboarding and data maintenance, and work closely with Business to contribute positively on the documentation limited to Account Opening, Maintenance, KYC, Credit Documentation reviews etc.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities.
• Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
• Conduct periodic self-reviews to identify gaps in processes and appropriate remediation to eliminate operational risks.
• Develop and maintain good merchant relationships.

Qualifications

• With 2+ years’ experience in Business Administration, Operations Management, or a related field.
• Customer-oriented, attentive to details, compliance and control oriented, diligent, proactive and able to work under pressure.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
• Good command of spoken English and Mandarin.
• Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.