We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

What You’ll Do:

• Establish and create Individual, Corporate, and Merchant dtcpay accounts with appropriate settlement configurations and wallet roles.
• Configure Greenlink Type B and C, Banking Circle VA, and Matchmove Linkage.
• Handle client-related updates and issues, including password resets, email and phone changes, and account settings adjustments (Markup config, Payout fee, referral, account status updating).
• Adjust referral rates and fiat/stable coin markup settings.
• Manage account freezes, suspensions, and Termination with diligent record keeping and process.
• Liaise with the Product and Project teams to ensure backend system compatibility and development in line with operational needs.
• Control on roles and resources needed depending on customers Board Resolution requirements. (ex: Maker, Checker, Viewer etc.).
• POS Machine setup, Setup settlement configuration and various Terminal Routes. Use of PAX Portal to push POS updates and monitor the stability of POS Machine.
• Manage WeCHAT Merchant access and respond to RFI (Request for Information).
• Customer Complaint handling and Complaint escalation handling such as Fidrec Handling.

What We’re Looking For:

• English Speaking and Mandarin Speaking is a plus
• Bachelor’s degree in Business Administration, Finance, Operations, or a related field.
• Experience in working with virtual accounts, payment systems, or merchant services is highly preferred.
• Experience in handling account control processes and policy, strong process minded to keep all logs of actions taken
• Strong attention to detail Transparent Communication and strong motivation to learn
• Flexible to work in fast pace working environment

Benefits

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals