Full-Time – dtcpay

Sr./Operations Associate – KYC

Team

Operations

Location

Singapore

Type

Full-Time

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dtcpay is looking for a Senior Operations Associate to lead our strategic initiatives and drive the growth of our payment business.

dtcpay, is a licensed digital payments company in Singapore. With the business expanding globally, we are seeking experienced Operations personnel to join our dynamic team. As the Operations Associate, you will be responsible for managing customer support issues, and providing support in the onboarding process. Proficiency in relevant systems such as Google Suite, Lark, and Hubspot is desired, and a background in cryptocurrencies or digital payments is a plus.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

Work closely with the Operations Manager to oversee daily business operations.
Provide all-round administrative support to the Operations department.
Provide advisory support and assistance to Business partners related to customer onboarding and data maintenance, and work closely with Business to contribute positively on the documentation, not limited to Account Opening, Maintenance, KYC, Credit Documentation reviews etc.
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pending, and service related activities.
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
Conduct periodic self-reviews to identify gaps in processes and appropriate remediation to eliminate operational risks.
Develop and maintain good merchant relationships, including conducting on-site training and deployment of payment terminals.
Experience in writing, revising, and maintaining standard operating procedures is a plus.

Qualifications:

3+ years’ experience in Business Administration, Sales Support, Operations Management, or a related field.
Customer-oriented, attentive to details, compliance and control oriented, diligent, proactive and able to work under pressure.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
Good command of spoken and written English and Mandarin.
Knowledge of cryptocurrencies or digital payments is a plus.

dtcpay offers competitive remuneration packages, along with opportunities for professional growth and development. If you are a highly motivated and results-oriented individual with a passion for digital payments and cryptocurrencies, we would love to hear from you. Join us at dtcpay and contribute to our mission of transforming the digital payments landscape in Singapore and beyond.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Money Laundering Reporting Officer

Team

Compliance

Location

Hong Kong SAR

Type

Full-Time

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dtcpay is seeking an experienced and dedicated Money Laundering Reporting Officer (MLRO) to lead our efforts in ensuring compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

Suppose you possess a passion for compliance, a meticulous approach to detail, and a strategic mindset; we invite you to apply for this role. As the Money Laundering Reporting Officer (MLRO), you will be responsible for ensuring the company’s adherence to AML/CFT regulations and safeguarding our operations from financial crime. You will play a crucial role in monitoring risks, conducting compliance reviews, and developing strategies to maintain the highest standards of regulatory compliance.

Join us at dtcpay and take a leading role in protecting the future of our payment business.

Responsibilities:

Assist Chief Compliance Officer and Compliance Manager for oversight of Compliance related processes. Manage compliance matters around all regulatory and legal requirements.
Conduct AML/CFT review, analysis and risk monitoring on accounts and transaction flows.
Fulfill the statutory obligations as MLRO as required under HK and UK legislation and regulations.
Fulfill the government requirement for Senior Lead on Fraud and interface with the government on fraud-related issues.
Oversee responsibilities for Sanctions, Politically Exposed Persons and customer/counter-party exits.
Undertake Financial Crime prevention monitoring reviews for fraud prevention and sanctions compliance.
Oversee of F&FC compliance testing, reporting and recommendations.
Suspicious activity report investigation, discounting and submission of suspicious activity reports to the Reporting Authority.
Liaise with respective stakeholders updating Compliance policies and processes to ensure practical application of regulatory requirements into business operations.

Qualifications:

Bachelor’s Degree or above in Business, Law, Finance, Economics or related fields. professional certifications in AML/CTF (e.g., CAMS, ACAMS) are highly desirable.
At least 5 years of working experience in compliance-related roles in the Financial and Fintech Industry.
Understanding of the Payment Service Act and any applicable regulations in Singapore affecting the payment, fintech, and cryptocurrency business. Knowledge in corresponding regulations in different countries and/or jurisdictions would be a strong plus.
Sound understanding of the MSO licensing regime, AML guidelines and regulations, and the industry practices.
Excellent communication and business partnering skills and can collaborate effectively with multiple stakeholders.
Excellent written and verbal communication skills (bilingual preferred).
Excellent analytical and critical thinking skills.
High ethical and integrity standards, self-driven, fast learning and independence are required.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Finance Associate

Team

Finance

Location

Singapore

Type

Full-Time

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dtcpay is looking for a Finance Associate to lead our strategic initiatives and drive the growth of our payment business.

Suppose you have a solid background in accounting and finance, with a keen eye for detail and strong organizational skills. In that case, this role offers an exciting opportunity for you to contribute to our day-to-day financial operations and support our strategic initiatives. If you are fluent in Mandarin and English, have experience in the banking industry, and can work independently while collaborating with cross-functional teams, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

Daily accounting and finance duties.
Month end closing including preparation of month end schedules.
Monthly and quarterly financial and management reporting.
Perform daily bank, account deposit and credit card related reconciliations.
Treasury management including payment processing, following up with clients for payments and bank reconciliations.
Responsible for end-to-end treasury processing support for trade confirmations, settlements, and trade reconciliations.
Maintenance of daily FX, Interest rates and Securities prices in the system.
Assist in process improvements and automation within the Finance Team.
Ad hoc reporting and analysis.

Qualifications:

ACCA/CPA or equivalent qualification with a Degree in Accounting or Finance
Minimum 2 years experience in preferably in an MNC
Experience in banking industry an advantage
Fluent in Mandarin and English
Organised, can work independently and have strong interpersonal and communication skills

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Senior Security Officer

Team

Location

Singapore

Type

Full-Time

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dtcpay is looking for a Senior Security Officer to lead our strategic initiatives and drive the growth of our payment business.

Suppose you possess a passion for cybersecurity, a keen eye for detail, and a strategic mindset, we invite you to apply for this role. As the Senior Security Officer, you will be responsible for implementing and maintaining the company’s information security measures and protocols. You will play a crucial role in assessing and mitigating risks, conducting security audits, and developing strategies to enhance the overall security posture of the company.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

Lead the adoption of best security practices in the organization.
Lead and work with other teams on security related audits and certifications.
Work with other teams on strengthening further their security related processes.
Work with other teams on automating security related processes if applicable.

Qualifications:

Degree in Computer Science or a technology-related field with 5+ years of security experience.
Solid knowledge of various information security and auditing frameworks.
Professional Information Security certification such as CISSP/CISM/CISA/CRISC/ISO 27001/SOC1/SOC2.
Solid knowledge of various Cyber Security frameworks (e.g. PCI-DSS, ISO27001, SOC1, SOC2 etc).
Fundamental understanding of security practices in cloud environments.
Basic knowledge or understanding to code/script in at least one programming language like Python or Java.
Good understanding of penetration testing tools and procedures for Web or Mobile and knowledge on application security vulnerabilities (e.g. OWASP top 10, Sonarqube, etc).
Knowledge in cloud technologies (e.g. AWS, etc).
Knowledge in third party security risk management.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Compliance Analyst-Partner Onboarding

Team

Compliance

Location

Malaysia

Type

Full-Time

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dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated, and passionate individual to join our Compliance team. As the Junior Compliance Analyst, you will be responsible for Partner Onboarding to support our operations in Kuala Lumpur. This role involves managing relationships with financial partners, setting up bank and payment-related accounts, and responding to requests for information (RFIs) from partners.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

Assist in the setup of bank accounts and applications for liquidity providers.
Respond to RFIs from banking and payment partners.
Manage and maintain relationships with financial institutions and other partners.
Perform administrative tasks related to partner onboarding.
Conduct regular reviews and updates of partner onboarding processes.
Provide support in general compliance-related administrative duties.

Requirements

Minimum of 3 years of experience in AML/CFT within financial institutions or licensed payment institutions.
Familiarity with partner onboarding processes.
Experience in handling RFIs from financial partners.
CAMS certification is a plus.
Proficiency in Mandarin and English (spoken and written) is beneficial.
Background in the crypto or blockchain industry is desirable.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

HR and Admin Executive

Team

Operations

Location

Malaysia

Type

Full-Time

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dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our Operations team for our office in Malaysia. As the HR/Admin Executive, you will play a key role in ensuring the smooth operation of our office and supporting our team to achieve their best performance.

You will be responsible for managing HR activities, providing administrative support, and fostering a positive work environment. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

Responsibilities:

Manage the staffing process, including recruiting, interviewing, hiring and on-boarding.
Assist managers with training needs and development of training and development plans.
Fully in charge of all payroll administration tasks as well as monthly statutory submissions (KWSP, SOCSO, LHDN, PTPTN & HRDF).
Through close interaction with key leadership as well as employees at all levels, establish an effective and diversified communication framework in the organization, create an atmosphere of trust and goodwill.
Support general administration tasks, including filing, data entry, and document management.
Support on other departmental projects, events and other administration work as required.
Handle Work Pass application, renewal, cancellation, and other related matters.
Organising Company Events and staff well-being activities.
Perform any other ad-hoc HR & Admin duties & projects delegated from management and superior.

Requirements:

With 3+ years’ experience in HR and Admin management with start-up regional exposure preferred.
Excellent interpersonal skills and solid experience in positively influencing and collaborating with business leaders and employees.
In-depth knowledge of labour law and HR best practices.
Effective verbal and written communication skills.
Good command of spoken English and Mandarin.
Preferably in the financial or technology industry, Knowledge of cryptocurrencies or digital payments is a plus.
Work with an international company & team.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Gain practical experience in data analysis and visualization tools.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Potential convert to a full-time employment.

Apply

Customer Service Representative

Team

Operations

Location

Malaysia

Type

Full-Time

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dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our Operations team for our office in Malaysia. As the Customer Service Representative, you will play a key role in ensuring the satisfaction and success of our customers.

You will be responsible for providing excellent customer service, resolving inquiries and issues efficiently, and acting as the voice of our company to enhance customer relationships. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

Responsibilities:

Help troubleshoot problems with customer customer accounts and other related issues, offering comprehensive product information, and guiding customers through the sales cycle.
Maintain contact with clients to obtain customer feedback regarding product/service quality.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Demonstrate an in-depth understanding of products, functions, features and benefits.
Providing introductory information to prospective and new customers.
Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.

Requirements:

At least 2 years’ experience in customer service.
Working knowledge of customer relationship management and data analysis.
Excellent motivational skills and works will with a team but also able to work alone.
Strong communication and interpersonal skills and dedication to customer satisfaction.
Experience or familiarity with CRM software such as Zowie or Zendesk to manage customer interactions, track issues, and maintain accurate records.
Good command of spoken English and Mandarin.
Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Gain practical experience in data analysis and visualization tools.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Potential convert to a full-time employment.

Apply

Risk Management Specialist

Team

Compliance

Location

Singapore

Type

Full-Time

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dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated, and passionate individual to join our Compliance team. As the Risk Management Specialist, you will be responsible for the planning, implementation, and management of all risk-related activities, including setting up risk management policies, frameworks, and measures for card payments in accordance with regulatory requirements.

You will support the executive team in making decisions relating to risk management strategy, including ensuring adequate reserves across all asset classes (i.e. digital cryptocurrencies and fiat) and managing market exposure. You will also maintain and implement rules for the Visa Risk Rule Engine (VRM), provide specialist advice on chargeback processes, identify and investigate fraudulent chargeback claims, and address customer billing issues. Additionally, you will manage customer queries related to chargebacks, liaise with external stakeholders on chargeback matters, develop and maintain chargeback processes and Standard Operating Procedures (SOPs), perform ongoing card issuing transaction monitoring, and ensure that the company meets its legal and regulatory risk requirements.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

Setup risk management policies, framework and measures for card payments in accordance to regulatory requirements
Maintain and implement rules for Visa Risk Rule Engine (VRM)
Provide specialist advice and guidance on chargeback processes
Identify and investigate fraudulent chargeback claims
Identify and address any issues with customer billing
Manage customer queries relating to chargebacks
Liaise with external stakeholders on chargeback matters
Develop and maintain chargeback processes and Standard Procedures (SOP)
Perform ongoing card issuing transaction monitoring
Ensure that the company meets its legal and regulatory risk requirements

Requirements

Bachelor’s degree in economics, finance, business administration or a similar discipline, At least 3 years of experience in finance and/or credit operations
Prior experience as a risk manager or in a similar role
Solid knowledge of risk management principles
Excellent communication, analytical, and problem-solving and communication skills
Fluent in Chinese and English

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Operation Associate

Team

Operations

Location

Malaysia

Type

Full-Time

Apply

dtcpay is looking for an Operation Associate to lead our strategic initiatives and drive the growth of our payment business.

Suppose you possess a proactive approach to problem-solving, and a passion for streamlining business processes. In this role, you will play a key part in supporting our operational processes, facilitating efficient workflow, and helping our team achieve its goals. If you possess a sharp eye for detail, and enjoy working collaboratively in a dynamic setting, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

Work closely with the operations manager to oversee daily business operations.
Provide all-round administrative support to the operation department.
Provide advisory supports and assistance to Business partners related to customer onboarding and data maintenance, and work closely with Business to contribute positively on the documentation limited to Account Opening, Maintenance, KYC, Credit Documentation reviews etc.
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities.
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
Conduct periodic self-reviews to identify gaps in processes and appropriate remediation to eliminate operational risks.
Develop and maintain good merchant relationships.

Qualifications

With 2+ years’ experience in Business Administration, Operations Management, or a related field.
Customer-oriented, attentive to details, compliance and control oriented, diligent, proactive and able to work under pressure.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
Good command of spoken English and Mandarin.
Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Chief Financial Officer

Team

Finance

Location

Singapore

Type

Full-Time

Apply

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated, and passionate individual to join our Compliance . As the Chief Finance Officer, you will be responsible for the planning, implementation, and management of all finance activities, including business planning, budgeting, forecasting, accounting & bookkeeping, and seeking investors to make sure the company has enough funds to grow rapidly and achieve its mission & vision.

You will support the executive team in making decisions relating to financial strategy including ensuring adequate reserves across all asset classes (i.e. digital cryptocurrencies and fiat) and managing market exposure. You will also help design and implement internal controls, policies, and procedures, oversee and advise on capital deployment and cash flow planning as well as liaising with tax regulatory bodies, external auditors and tax agents.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

Implement appropriate accounting processes for all companies within the group.
Streamline accounts payable processes and embed an expense management system and select the most appropriate accounting software for the firm.
Manage trade reconciliation processes so we can effectively monitor any accidental coin settlements and any fraud/theft.
Establish a monthly reconciliation process across the firm.
Monitor cash flow and build financial planning and analysis processes from scratch.
Establish business financial SOP.
Oversee all treasury functions for both fiat and digital assets.
Ensure adequate capital is available, and properly allocated across the organization to ensure maximum ROI.
Find us the necessary capital from investors needed to grow, including establishing investment strategies.
Provide strategic recommendations to the executive leadership team on short and long term strategic financial objectives.
Manage the processes for financial forecasting and budgeting, business profitability across different sectors and oversee the preparation of all financial reporting for internal and external stakeholders.
Identify and address financial risks and opportunities for the business.
Establish and develop relationships with senior management and external partners and stakeholders.

Requirements

Qualified accountant with 8+ years post qualification experience.
Strong treasury and capital markets focused background.
5+ years experience in B2C Fintech, blockchain, or Payment Gateway industry.
Strong knowledge in capital raising, investor seeking, financial projections,
company growth, cash management and financial modelling, and capital hedging & management.
Experience in evaluating, selecting, and implementing accounting software.
A proven track record of negotiating contracts, business pricing agreements and/or partnerships.
Strong analytical skills and expertise in financial systems and reporting.
Fluent in Mandarin and English.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply