Singapore – dtcpay

Sr./Operations Associate – KYC

Team

Operations

Location

Singapore

Type

Full-Time

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dtcpay is looking for a Senior Operations Associate to lead our strategic initiatives and drive the growth of our payment business.

dtcpay, is a licensed digital payments company in Singapore. With the business expanding globally, we are seeking experienced Operations personnel to join our dynamic team. As the Operations Associate, you will be responsible for managing customer support issues, and providing support in the onboarding process. Proficiency in relevant systems such as Google Suite, Lark, and Hubspot is desired, and a background in cryptocurrencies or digital payments is a plus.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

Work closely with the Operations Manager to oversee daily business operations.
Provide all-round administrative support to the Operations department.
Provide advisory support and assistance to Business partners related to customer onboarding and data maintenance, and work closely with Business to contribute positively on the documentation, not limited to Account Opening, Maintenance, KYC, Credit Documentation reviews etc.
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pending, and service related activities.
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
Conduct periodic self-reviews to identify gaps in processes and appropriate remediation to eliminate operational risks.
Develop and maintain good merchant relationships, including conducting on-site training and deployment of payment terminals.
Experience in writing, revising, and maintaining standard operating procedures is a plus.

Qualifications:

3+ years’ experience in Business Administration, Sales Support, Operations Management, or a related field.
Customer-oriented, attentive to details, compliance and control oriented, diligent, proactive and able to work under pressure.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
Good command of spoken and written English and Mandarin.
Knowledge of cryptocurrencies or digital payments is a plus.

dtcpay offers competitive remuneration packages, along with opportunities for professional growth and development. If you are a highly motivated and results-oriented individual with a passion for digital payments and cryptocurrencies, we would love to hear from you. Join us at dtcpay and contribute to our mission of transforming the digital payments landscape in Singapore and beyond.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Finance Associate

Team

Finance

Location

Singapore

Type

Full-Time

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dtcpay is looking for a Finance Associate to lead our strategic initiatives and drive the growth of our payment business.

Suppose you have a solid background in accounting and finance, with a keen eye for detail and strong organizational skills. In that case, this role offers an exciting opportunity for you to contribute to our day-to-day financial operations and support our strategic initiatives. If you are fluent in Mandarin and English, have experience in the banking industry, and can work independently while collaborating with cross-functional teams, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

Daily accounting and finance duties.
Month end closing including preparation of month end schedules.
Monthly and quarterly financial and management reporting.
Perform daily bank, account deposit and credit card related reconciliations.
Treasury management including payment processing, following up with clients for payments and bank reconciliations.
Responsible for end-to-end treasury processing support for trade confirmations, settlements, and trade reconciliations.
Maintenance of daily FX, Interest rates and Securities prices in the system.
Assist in process improvements and automation within the Finance Team.
Ad hoc reporting and analysis.

Qualifications:

ACCA/CPA or equivalent qualification with a Degree in Accounting or Finance
Minimum 2 years experience in preferably in an MNC
Experience in banking industry an advantage
Fluent in Mandarin and English
Organised, can work independently and have strong interpersonal and communication skills

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Senior Security Officer

Team

Location

Singapore

Type

Full-Time

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dtcpay is looking for a Senior Security Officer to lead our strategic initiatives and drive the growth of our payment business.

Suppose you possess a passion for cybersecurity, a keen eye for detail, and a strategic mindset, we invite you to apply for this role. As the Senior Security Officer, you will be responsible for implementing and maintaining the company’s information security measures and protocols. You will play a crucial role in assessing and mitigating risks, conducting security audits, and developing strategies to enhance the overall security posture of the company.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

Lead the adoption of best security practices in the organization.
Lead and work with other teams on security related audits and certifications.
Work with other teams on strengthening further their security related processes.
Work with other teams on automating security related processes if applicable.

Qualifications:

Degree in Computer Science or a technology-related field with 5+ years of security experience.
Solid knowledge of various information security and auditing frameworks.
Professional Information Security certification such as CISSP/CISM/CISA/CRISC/ISO 27001/SOC1/SOC2.
Solid knowledge of various Cyber Security frameworks (e.g. PCI-DSS, ISO27001, SOC1, SOC2 etc).
Fundamental understanding of security practices in cloud environments.
Basic knowledge or understanding to code/script in at least one programming language like Python or Java.
Good understanding of penetration testing tools and procedures for Web or Mobile and knowledge on application security vulnerabilities (e.g. OWASP top 10, Sonarqube, etc).
Knowledge in cloud technologies (e.g. AWS, etc).
Knowledge in third party security risk management.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Risk Management Specialist

Team

Compliance

Location

Singapore

Type

Full-Time

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dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated, and passionate individual to join our Compliance team. As the Risk Management Specialist, you will be responsible for the planning, implementation, and management of all risk-related activities, including setting up risk management policies, frameworks, and measures for card payments in accordance with regulatory requirements.

You will support the executive team in making decisions relating to risk management strategy, including ensuring adequate reserves across all asset classes (i.e. digital cryptocurrencies and fiat) and managing market exposure. You will also maintain and implement rules for the Visa Risk Rule Engine (VRM), provide specialist advice on chargeback processes, identify and investigate fraudulent chargeback claims, and address customer billing issues. Additionally, you will manage customer queries related to chargebacks, liaise with external stakeholders on chargeback matters, develop and maintain chargeback processes and Standard Operating Procedures (SOPs), perform ongoing card issuing transaction monitoring, and ensure that the company meets its legal and regulatory risk requirements.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

Setup risk management policies, framework and measures for card payments in accordance to regulatory requirements
Maintain and implement rules for Visa Risk Rule Engine (VRM)
Provide specialist advice and guidance on chargeback processes
Identify and investigate fraudulent chargeback claims
Identify and address any issues with customer billing
Manage customer queries relating to chargebacks
Liaise with external stakeholders on chargeback matters
Develop and maintain chargeback processes and Standard Procedures (SOP)
Perform ongoing card issuing transaction monitoring
Ensure that the company meets its legal and regulatory risk requirements

Requirements

Bachelor’s degree in economics, finance, business administration or a similar discipline, At least 3 years of experience in finance and/or credit operations
Prior experience as a risk manager or in a similar role
Solid knowledge of risk management principles
Excellent communication, analytical, and problem-solving and communication skills
Fluent in Chinese and English

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Chief Financial Officer

Team

Finance

Location

Singapore

Type

Full-Time

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dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated, and passionate individual to join our Compliance . As the Chief Finance Officer, you will be responsible for the planning, implementation, and management of all finance activities, including business planning, budgeting, forecasting, accounting & bookkeeping, and seeking investors to make sure the company has enough funds to grow rapidly and achieve its mission & vision.

You will support the executive team in making decisions relating to financial strategy including ensuring adequate reserves across all asset classes (i.e. digital cryptocurrencies and fiat) and managing market exposure. You will also help design and implement internal controls, policies, and procedures, oversee and advise on capital deployment and cash flow planning as well as liaising with tax regulatory bodies, external auditors and tax agents.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

Implement appropriate accounting processes for all companies within the group.
Streamline accounts payable processes and embed an expense management system and select the most appropriate accounting software for the firm.
Manage trade reconciliation processes so we can effectively monitor any accidental coin settlements and any fraud/theft.
Establish a monthly reconciliation process across the firm.
Monitor cash flow and build financial planning and analysis processes from scratch.
Establish business financial SOP.
Oversee all treasury functions for both fiat and digital assets.
Ensure adequate capital is available, and properly allocated across the organization to ensure maximum ROI.
Find us the necessary capital from investors needed to grow, including establishing investment strategies.
Provide strategic recommendations to the executive leadership team on short and long term strategic financial objectives.
Manage the processes for financial forecasting and budgeting, business profitability across different sectors and oversee the preparation of all financial reporting for internal and external stakeholders.
Identify and address financial risks and opportunities for the business.
Establish and develop relationships with senior management and external partners and stakeholders.

Requirements

Qualified accountant with 8+ years post qualification experience.
Strong treasury and capital markets focused background.
5+ years experience in B2C Fintech, blockchain, or Payment Gateway industry.
Strong knowledge in capital raising, investor seeking, financial projections,
company growth, cash management and financial modelling, and capital hedging & management.
Experience in evaluating, selecting, and implementing accounting software.
A proven track record of negotiating contracts, business pricing agreements and/or partnerships.
Strong analytical skills and expertise in financial systems and reporting.
Fluent in Mandarin and English.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

UI/UX Designer

Team

Product

Location

Singapore

Type

Full-Time

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dtcpay is looking for a UI/UX Designer to join our team and play a pivotal role in crafting exceptional user experiences for our luxury brand’s digital platforms. If you’re passionate about creating intuitive and visually stunning designs and have a keen eye for detail, this role is for you.

Suppose you have a deep understanding of UI/UX design, a proven track record in developing and executing successful iOS/Android/Web systems, and full knowledge of design software. In this case, this role offers an exciting opportunity for someone with a passion for creativity to shape the digital landscape of our brand, translating our vision into captivating and intuitive user interfaces. If you have strong organizational skills, attention to detail, and a desire to work collaboratively in a dynamic environment, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

Create UX designs that meet project objectives through research and usability testing.
Be the gatekeeper and creator of a component library; including icons, buttons, and micro-interactions, and overall site aesthetic for our luxury brand.
Be accountable for a holistic, user-friendly exchange platform user interface.
Create design documentation materials to support definition of specifications for engineering.
Prototype micro-interactions across mobile and desktop interfaces.
Lead projects and work with PM and engineers to continuously improve our UI/UX.
Work strategically across multiple cross-functional squads.

Qualifications

3+ years of experience designing apps for iOS/Android/Web systems.
1+ years of experience designing Crypto product.
Expert knowledge of Design software (Figma, Sketch Adobe CC, InVision, or similar).
Understand the full lifecycle of UI/UX design.
English writing and speaking, Chinese speaking will be desired.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Account Assistant

Team

Finance

Location

Singapore

Type

Full-Time

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dtcpay is looking for an Account Assistant to lead our strategic initiatives and drive the growth of our payment business.

Suppose you have a deep understanding of the payments industry, a proven track record in financial management, developing and executing successful business strategies. In this case, this role offers an exciting opportunity for someone with a background in accounting and finance to contribute to our day-to-day operations and support our financial processes. If you have strong organizational skills, attention to detail, and a desire to work collaboratively in a dynamic environment, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

Manage day-to-day accounting tasks, including bookkeeping, financial reporting, and budgeting.
To assist with work coordination and to perform follow-ups on the job status with the relevant team members/clients in order to meet the stipulated timelines/deadlines.
Ensure timely, accurate month-end closing and financial reporting to Management.
To support the clients’ inquiries on accounting-related matters.
Assist in new processes and system implementation when required.
Ensure compliance with financial regulations and company policies.
Collaborate with cross-functional teams to support organizational goals.
Utilize accounting software (e.g., Xero) for accurate and efficient financial record-keeping.

Qualifications

Bachelor’s degree in Accounting, Finance, or a related field.
3+years of relevant accounting experience, prior accounting or audit firm experience will be an advantage.
Good working knowledge of IFRS.
Strong knowledge of accounting principles and practices.
Proficiency in Xero or similar accounting software.
Excellent organizational and multitasking abilities.

Skills

Detail-oriented with a focus on accuracy.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively.
Proficient in MS Office suite.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Senior Card Product Manager

Team

Product

Location

Singapore

Type

Full-Time

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dtcpay is looking for a Senior Card Product Manager to lead our strategic initiatives and drive the growth of our payment business. Suppose you have a deep understanding of the payments industry, a proven track record in developing and executing successful business strategies, and a passion for innovation. In that case, this role is an exciting opportunity for you.

Are you a seasoned professional in the world of card products, looking for an exciting opportunity to drive innovation, growth, and profitability? dtcpay is seeking a dynamic and experienced Senior Card Product Manager to lead and shape our card product offerings. In this role, you will play a pivotal role in driving business success through strategic planning, project management, and collaboration with internal and external stakeholders.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

Support preparation and implementation of card product programs to deliver business targets & objectives
Act as PO to provide user requirements and drive the card enhancement project delivery
Follow through and co-ordinate with internal stakeholders and manage external vendor suppliers for smooth logistics and execution of programs, for card features maintenance & project enhancement
Formulate product strategies and business plans to drive business growth for card application and usage
Formulate and implement revenue models, pricing and go-to-market strategies to increase profit contribution

Requirements:

University degree with minimum 4 years of card product management
Good understanding of card issuing, spending and chargeback flows
Digitally savvy with a strong interest in cryptocurrency and Fintech

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

IT Security Engineer

Team

Location

Singapore

Type

Full-Time

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dtcpay, a digital payments company based in Singapore, is seeking an experienced IT Security Engineer to join our dynamic team.

As the IT Security Engineer, you will be responsible for implementing and maintaining the company’s information security measures and protocols. Your primary objective will be to safeguard our systems, networks, and data from potential threats and cyberattacks. You will play a crucial role in assessing and mitigating risks, conducting security audits, and developing strategies to enhance the overall security posture of the organization.

Responsibilities:

Reporting to the CEO (audit scopes) and CTO (technical scopes)
Diagnose, troubleshoot and respond to infrastructure outages, disruptions or unpredicted challenges with networks, printers and laptops.
Assist in implementing projects related to IT infrastructure.
Help in the development of SOPs and automation related to IT systems such as onboarding/offboarding and self-service platforms.
Create and maintain technical documentation for infrastructure on processes, procedures, plans and configurations.
Assist with managing and coordinating audits such as TRM, PCI-DSS or SOC/ISO27001 in the future.

Requirements:

Prior experience in handling MacOS and Windows based systems.
Network and printer troubleshooting experience.
Excellent problem-solving, critical thinking and applying sound project management to assigned work.Excellent communication (written, verbal and presentation) and interpersonal skills
Ability to work independently on semi ambiguous tasks with limited supervision
Knowledge in managing Google Workspace.
Knowledge in managing JumpCloud.
Knowledge in programming languages suitable for automations like Python.

Benefits

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply

Field Merchant Sales

Team

Sales

Location

Singapore

Type

Full-Time

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JD-Field Merchant Rep

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our team. As the Field Merchant Sales, you will play a key role to audit and service merchants for our client in Singapore, providing suitable solutions to merchants from sales to payment implementation. He/she will also assist the Sales Director to develop suitable products and enhance relationships with key accounts, partners and acquirers as the company drives for greater fee income.

Responsibilities:

Merchant Acquisition and Merchant Management with POS Terminal experience
Monitor merchant transactions/volume and formulate appropriate merchant retention strategies to minimize attrition.
Provide quality service to all merchants with respect to their merchant/gateway services. Support Merchant Acquisition Team on registration, changes, terminal arrangement, or updates of merchant details as well as termination.
Obtain adequate documentation in line with KYC policies at the time of new merchant sign-ups to ensure compliance with regulatory requirements.
All information gathered from merchants needs to be input into the system for reporting.
Able to adapt to any ad hoc activities that are being assigned.

Requirements:

Minimum 2 years’ of retail store or sales experience.
Previous experience in a customer service role is preferred.
Proactive, able to work independently and as part of a team with commission incentives
Fluency in English is required and preferably in Mandarin as well, to liaise with Mandarin-speaking merchants.
Knowledge of the Singapore retail market.
Excellent communication and negotiation skills.
Ability to work independently and as part of a team.

Benefits

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Apply