Training and Development Specialist

Training and Development Specialist

Team

Operations

Location

Malaysia

Type

Full-Time

dtcpay is seeking a dynamic Training and Development Specialist to join our team. The ideal candidate will be responsible for delivering training programs, developing training content, and assisting department heads in standardizing workflows and SOPs.

dtcpay, is a licensed digital payments company in Singapore. With the business expanding globally, we are seeking experienced Training and Development Specialist to join our dynamic team. The candidate should have expertise in soft skill training, training methodology, organizational development, and developmental psychology.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:
  • Develop and deliver training programs to enhance employee skills and performance.
  • Investigate and analyze departmental workflows to create relevant training content.
  • Assist department heads in standardizing workflows and SOPs to be used as training material.
  • Design training materials that align with organizational goals and learning objectives.
  • Conduct soft skills training sessions and workshops for employees at all levels.
  • Implement training methodologies that engage learners and promote knowledge retention.
  • Collaborate with stakeholders to identify training needs and develop tailored solutions.
  • Monitor and evaluate training programs to ensure effectiveness and relevance.
  • Stay current with trends in organizational development and developmental psychology to enhance training strategies.

Qualifications:
  • Bachelor’s degree in Training and Development, Organizational Psychology, or a related field.
  • Proven experience in developing and delivering training programs in a corporate setting.
  • Strong knowledge of soft skills training techniques and methodologies.
  • Familiarity with organizational development principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and problem-solving abilities.
  • Detail-oriented with excellent organizational skills.
  • Certification in training and development is a plus.

dtcpay offers competitive remuneration packages, along with opportunities for professional growth and development. If you are a highly motivated and results-oriented individual with a passion for digital payments and cryptocurrencies, we would love to hear from you. Join us at dtcpay and contribute to our mission of transforming the digital payments landscape in Singapore and beyond.

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Compliance Analyst-Partner Onboarding

Compliance Analyst-Partner Onboarding

Team

Compliance

Location

Malaysia

Type

Full-Time

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated, and passionate individual to join our Compliance team. As the Junior Compliance Analyst, you will be responsible for Partner Onboarding to support our operations in Kuala Lumpur. This role involves managing relationships with financial partners, setting up bank and payment-related accounts, and responding to requests for information (RFIs) from partners.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities
  • Assist in the setup of bank accounts and applications for liquidity providers.
  • Respond to RFIs from banking and payment partners.
  • Manage and maintain relationships with financial institutions and other partners.
  • Perform administrative tasks related to partner onboarding.
  • Conduct regular reviews and updates of partner onboarding processes.
  • Provide support in general compliance-related administrative duties.

Requirements
  • Minimum of 3 years of experience in AML/CFT within financial institutions or licensed payment institutions.
  • Familiarity with partner onboarding processes.
  • Experience in handling RFIs from financial partners.
  • CAMS certification is a plus.
  • Proficiency in Mandarin and English (spoken and written) is beneficial.
  • Background in the crypto or blockchain industry is desirable.

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

HR and Admin Executive

HR and Admin Executive

Team

Operations

Location

Malaysia

Type

Full-Time

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our Operations team for our office in Malaysia. As the HR/Admin Executive, you will play a key role in ensuring the smooth operation of our office and supporting our team to achieve their best performance.

You will be responsible for managing HR activities, providing administrative support, and fostering a positive work environment. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

Responsibilities:
  • Manage the staffing process, including recruiting, interviewing, hiring and on-boarding.
  • Assist managers with training needs and development of training and development plans.
  • Fully in charge of all payroll administration tasks as well as monthly statutory submissions (KWSP, SOCSO, LHDN, PTPTN & HRDF).
  • Through close interaction with key leadership as well as employees at all levels, establish an effective and diversified communication framework in the organization, create an atmosphere of trust and goodwill.
  • Support general administration tasks, including filing, data entry, and document management.
  • Support on other departmental projects, events and other administration work as required.
  • Handle Work Pass application, renewal, cancellation, and other related matters.
  • Organising Company Events and staff well-being activities.
  • Perform any other ad-hoc HR & Admin duties & projects delegated from management and superior.

Requirements:
  • With 3+ years’ experience in HR and Admin management with start-up regional exposure preferred.
  • Excellent interpersonal skills and solid experience in positively influencing and collaborating with business leaders and employees.
  • In-depth knowledge of labour law and HR best practices.
  • Effective verbal and written communication skills.
  • Good command of spoken English and Mandarin.
  • Preferably in the financial or technology industry, Knowledge of cryptocurrencies or digital payments is a plus.
  • Work with an international company & team.

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Gain practical experience in data analysis and visualization tools.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

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Potential convert to a full-time employment.

Apply

Customer Service Representative

Customer Service Representative

Team

Operations

Location

Malaysia

Type

Full-Time

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our Operations team for our office in Malaysia. As the Customer Service Representative, you will play a key role in ensuring the satisfaction and success of our customers.

You will be responsible for providing excellent customer service, resolving inquiries and issues efficiently, and acting as the voice of our company to enhance customer relationships. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

Responsibilities:
  • Help troubleshoot problems with customer customer accounts and other related issues, offering comprehensive product information, and guiding customers through the sales cycle.
  • Maintain contact with clients to obtain customer feedback regarding product/service quality.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Demonstrate an in-depth understanding of products, functions, features and benefits.
  • Providing introductory information to prospective and new customers.
  • Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.

Requirements:
  • At least 2 years’ experience in customer service.
  • Working knowledge of customer relationship management and data analysis.
  • Excellent motivational skills and works will with a team but also able to work alone.
  • Strong communication and interpersonal skills and dedication to customer satisfaction.
  • Experience or familiarity with CRM software such as Zowie or Zendesk to manage customer interactions, track issues, and maintain accurate records.
  • Good command of spoken English and Mandarin.
  • Knowledge of cryptocurrencies or digital payments is a plus.

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

checkmark

Gain practical experience in data analysis and visualization tools.

checkmark

Exposure to cross-functional collaboration and involvement.

checkmark

Mentorship and guidance from experienced professionals.

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Potential convert to a full-time employment.

Apply

Operation Associate

Operation Associate

Team

Operations

Location

Malaysia

Type

Full-Time

dtcpay is looking for an Operation Associate to lead our strategic initiatives and drive the growth of our payment business.

Suppose you possess a proactive approach to problem-solving, and a passion for streamlining business processes. In this role, you will play a key part in supporting our operational processes, facilitating efficient workflow, and helping our team achieve its goals. If you possess a sharp eye for detail, and enjoy working collaboratively in a dynamic setting, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities
  • Work closely with the operations manager to oversee daily business operations.
  • Provide all-round administrative support to the operation department.
  • Provide advisory supports and assistance to Business partners related to customer onboarding and data maintenance, and work closely with Business to contribute positively on the documentation limited to Account Opening, Maintenance, KYC, Credit Documentation reviews etc.
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities.
  • Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
  • Conduct periodic self-reviews to identify gaps in processes and appropriate remediation to eliminate operational risks.
  • Develop and maintain good merchant relationships.

Qualifications
  • With 2+ years’ experience in Business Administration, Operations Management, or a related field.
  • Customer-oriented, attentive to details, compliance and control oriented, diligent, proactive and able to work under pressure.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
  • Good command of spoken English and Mandarin.
  • Knowledge of cryptocurrencies or digital payments is a plus.

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply

Video Editor

Video Editor

Team

Marketing

Location

Malaysia

Type

Full-Time

dtcpay is looking for a Video Editor to lead our strategic initiatives and drive the growth of our payment business.

Suppose you possess a keen understanding of visual storytelling, a track record of crafting compelling video content, and a passion for innovation in the realm of media production. In this scenario, this role presents an exciting opportunity for a Video Editor based in Malaysia. This position offers a chance to contribute your expertise to our creative endeavors, shaping engaging video content that resonates with our audience and drives our brand forward. If you thrive on transforming raw footage into captivating narratives, possess a sharp eye for detail, and enjoy working collaboratively in a dynamic setting, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities
  • Editing and assembling raw video footage to create engaging and compelling video content.
  • Understanding video editing techniques like splicing, sound balancing, color correction, color grading, trimming, adding transitions, and applying visual effects to enhance video quality.
  • Organizing and managing all audio and video assets to ensure a smooth workflow.
  • Optimizing video content for different platforms and audience preferences.
  • Manage different social media platforms such as Twitter, TikTok, Instagram and YouTube.
  • Responsible for uploading and updating the video platform.

Qualifications
  • 1 years or above related working experience in new media operations.
  • Hands-on experience with editing software, including Adobe After Effects, Final Cut Pro X, Avid Media Composer, Lightworks, and Premier. accounting or audit firm experience will be an advantage.
  • Have solid prior experience as a video editor or live streaming.
  • Good at color grading sense and skills and are able to tell a story through editing.
  • Perform simple 2D animation, Motion graphics, and VFX.
  • Proficiency in spoken and written English and Chinese is required.

Benefits
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Opportunity to work with a dynamic and innovative digital payments.

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Exposure to cross-functional collaboration and involvement.

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Mentorship and guidance from experienced professionals.

Apply