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Hi, How can we help?

We help businesses to grow quickly by accepting the payment methods.

Getting Started

  • Create a dtcpay Individual Account 
  • Create a dtcpay Corporate Account
  • Create a dtcpay Merchant Account
  • Not able to serve jurisdictions
  • Prohibited Countries

Applicable Fees

  • Wallet Account Fee Schedule
  • Virtual Account Fee Schedule
  • Applicable fees and charges for Point of Sales (POS) Merchant
  • Point of Sales (POS) Terminal Support

Fund My Account

  • Fund with Cryptocurrency
  • Fund With Fiat Currency

Add Wallet Address

  • Whitelist Wallet Address
  • Add Bank Account

Deposit or Withdrawal Funds

  • How to Trade/Swap?
  • How to Deposit Fiat Currency
  • How to Deposit Cryptocurrency
  • How to Withdraw Fiat Currency
  • How to Withdraw Cryptocurrency

Manage Account

  • Report an Issue
  • How to secure my account?
  • How to change my log in password?
  • How to reset your password
  • How to set my new password
  • How do I set up Two-Factor Authentication (2FA)?
  • Deleting my account

PayByLink

  • What is PayByLink
  • Where can PayByLink be used?
  • When to use a PayByLink?
  • Can I use PayByLink as a QR code?
  • How do I create a PayByLink?
  • Is PayByLink compatible with both desktop and mobile devices?
  • What are the supported cryptocurrencies?
  • What are the supported fiat currencies?
  • What are the supported crypto networks?
  • What’s the expiration period for the PayByLink QR code?
  • What’s the expiration period for the Merchant QR code?
  • What are the transaction limits? 
  • What languages does PayByLink support?
  • What is the cost of using PayByLink?
  • Can I collect custom information from my customers through PayByLink?
  • How am I notified of a successful payment?
  • Can PayByLink accept multiple payment methods?
  • How do refunds work for crypto payments on the Merchant Portal?
  • What is the settlement time for transactions, and are there any conditions or factors that may affect it?

dtcpay Cards

  • What is dtcpay card?
  • Where can I withdraw funds?
  • What are the applicable fees?
  • If the POS terminal or ATM requests a 6-digit PIN, what should I enter?
  • Where can I reset my PIN?
  • How can I freeze and unfreeze my card?
  • Why was my card blocked or disabled?

Top Questions

  • What is dtcpay’s official website?
  • What is the Stored SGD value of my dtcpay’s Wallet?
  • How to reset your password
  • I haven’t received One Time Password (OTP) via email
  • Whitelist Wallet Address
  • I have made a transaction without whitelisting my wallet address, what should I do?
  • Wallet Account Fee Schedule
  • How do I complete online ID verification?
  • How do I upgrade my account to Tier 2?
  • How long will it take to verify my identity?
  • Why doesn’t my crypto show up in the deposit after being transferred to the dtcpay wallet account? 
  • Why hasn’t my withdrawal arrived in the account?
  • What fiat currencies are supported by dtcpay?
  • What cryptos are supported by dtcpay?
  • Do I need to pay fees for deposits and withdrawals? 
  • What is Source of Funds (SOF)? 
  • What is Source of Wealth (SOW)?
  • What is Proof of Residency/Address
  • Documents are considered Valid Proof of Identity
  • Merchant – Payment Report
  • Merchant – Settlement Report
View Categories
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  • Getting Started

Getting Started

Setting up your account and getting verified

  • Create a dtcpay Individual Account 
  • Create a dtcpay Corporate Account
  • Create a dtcpay Merchant Account
  • Not able to serve jurisdictions
  • Prohibited Countries

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    dtcpay is a brand of Digital Treasures Center Pte Ltd, which is licensed by the Monetary Authority of Singapore (PS20200531).

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    dtcpay is a brand of Digital Treasures Center Pte Ltd, which is licensed by the Monetary Authority of Singapore (PS20200531).

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    Create Your Multi-Currency Swap Account

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    Access to multiple fiat & digital currencies

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    Low cost and transparent pricing in the market

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    Licensed and regulated by MAS

    Create Your Multi-Currency Swap Account

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    Access to multiple fiat & digital currencies

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    Low cost and transparent pricing in the market

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    Licensed and regulated by MAS

    Create Your Merchant Account

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    Access to multiple fiat & digital currencies

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    Low cost and transparent pricing in the market

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    One device for all payment methods

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    dtcpay is a brand of Digital Treasures Center Pte Ltd, which is licensed by the Monetary Authority of Singapore (PS20200531).

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