Department: Product

dtcpay is seeking 3 dynamic Product Managers to join our team in Kuala Lumpur Office, each focusing on a key area of our business: Cross-Border Payments and Merchant Acquisition.

As a Senior product designer, you will drive the development and optimization of innovative payment solutions and merchant engagement strategies, ensuring seamless global transactions and exceptional customer experiences. Collaborating with cross-functional teams, you will leverage market insights, regulatory knowledge, and cutting-edge technologies to shape scalable and secure solutions that meet diverse business needs.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities:

• Define and execute product vision and roadmap for cross-border or online/POS payment services, with a focus on delivering a delightful and seamless customer experience.
• Drive end-to-end product development including conceptualisation, design, build, test and deployment by working with UI/UX, technology, operations and compliance teams.
• Manage external partners in integrating to their solution platforms and setup proper operational/support processes as part of implementation.
• Define and execute project plans, breaking down tasks, mapping dependencies and identifying the critical path to ensure high quality and on-time product deliveries.
• Perform regular competitive landscape analysis including pricing, features, target customers, support/SLA etc. to ensure effective market positioning of our products.
• Identify and implement opportunities to drive innovation, revenue and volume.
• Set product pricings and manage end to end costs to ensure product profitability with a short and long term view.
• Collaborate with Sales & Marketing team to develop customer value propositions, marketing collaterals and training materials.
• Review and ensure proper processes and controls are in place for risk mitigation and compliance with applicable policies and regulations.
• Understand/define/track product metrics and collect user feedback to optimise user experience and performance.
• Support post-implementation tasks such as user training, problem investigation e.g. payment rejections, post implementation review and escalation.
• Act as internal product expert to answer product related questions.

Requirements:

• Minimum Bachelor’s Degree (Computer Science is highly preferred).
• 1-5 years of experience in a product management/development role with experience in cross-border, QR code or online/POS payments highly preferred.
• Proficient in both English and Mandarin as you will need to work closely with Chinese team.
• Strong analytical ability, attention to details and data-driven decision making ability.
• Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done.
• Excellent communication skills to manage internal and external stakeholders.
• Fast learner and ability to thrive in high stress environment.

Benefits

18 days annual leave

Competitve compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.