Department: Operations

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our Operations team for our office in Malaysia. As the HR/Admin Executive, you will play a key role in ensuring the smooth operation of our office and supporting our team to achieve their best performance.

You will be responsible for managing HR activities, providing administrative support, and fostering a positive work environment. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

Responsibilities:

• Manage the staffing process, including recruiting, interviewing, hiring and on-boarding.
• Assist managers with training needs and development of training and development plans.
• Fully in charge of all payroll administration tasks as well as monthly statutory submissions (KWSP, SOCSO, LHDN, PTPTN & HRDF).
• Through close interaction with key leadership as well as employees at all levels, establish an effective and diversified communication framework in the organization, create an atmosphere of trust and goodwill.
• Support general administration tasks, including filing, data entry, and document management.
• Support on other departmental projects, events and other administration work as required.
• Handle Work Pass application, renewal, cancellation, and other related matters.
• Organising Company Events and staff well-being activities.
• Perform any other ad-hoc HR & Admin duties & projects delegated from management and superior.

Requirements:

• With 3+ years’ experience in HR and Admin management with start-up regional exposure preferred.
• Excellent interpersonal skills and solid experience in positively influencing and collaborating with business leaders and employees.
• In-depth knowledge of labour law and HR best practices.
• Effective verbal and written communication skills.
• Good command of spoken English and Mandarin.
• Preferably in the financial or technology industry, Knowledge of cryptocurrencies or digital payments is a plus.
• Work with an international company & team.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Gain practical experience in data analysis and visualization tools.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Potential convert to a full-time employment.

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our Operations team for our office in Malaysia. As the Customer Service Representative, you will play a key role in ensuring the satisfaction and success of our customers.

You will be responsible for providing excellent customer service, resolving inquiries and issues efficiently, and acting as the voice of our company to enhance customer relationships. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

Responsibilities:

• Help troubleshoot problems with customer customer accounts and other related issues, offering comprehensive product information, and guiding customers through the sales cycle.
• Maintain contact with clients to obtain customer feedback regarding product/service quality.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Demonstrate an in-depth understanding of products, functions, features and benefits.
• Providing introductory information to prospective and new customers.
• Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.

Requirements:

• At least 2 years’ experience in customer service.
• Working knowledge of customer relationship management and data analysis.
• Excellent motivational skills and works will with a team but also able to work alone.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Experience or familiarity with CRM software such as Zowie or Zendesk to manage customer interactions, track issues, and maintain accurate records.
• Good command of spoken English and Mandarin.
• Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Gain practical experience in data analysis and visualization tools.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Potential convert to a full-time employment.

dtcpay is looking for an Operation Associate to lead our strategic initiatives and drive the growth of our payment business.

Suppose you possess a proactive approach to problem-solving, and a passion for streamlining business processes. In this role, you will play a key part in supporting our operational processes, facilitating efficient workflow, and helping our team achieve its goals. If you possess a sharp eye for detail, and enjoy working collaboratively in a dynamic setting, we encourage you to apply.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

• Work closely with the operations manager to oversee daily business operations.
• Provide all-round administrative support to the operation department.
• Provide advisory supports and assistance to Business partners related to customer onboarding and data maintenance, and work closely with Business to contribute positively on the documentation limited to Account Opening, Maintenance, KYC, Credit Documentation reviews etc.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities.
• Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
• Conduct periodic self-reviews to identify gaps in processes and appropriate remediation to eliminate operational risks.
• Develop and maintain good merchant relationships.

Qualifications

• With 2+ years’ experience in Business Administration, Operations Management, or a related field.
• Customer-oriented, attentive to details, compliance and control oriented, diligent, proactive and able to work under pressure.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
• Good command of spoken English and Mandarin.
• Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.