Department: Compliance

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated, and passionate individual to join our Compliance team. As the Risk Management Specialist, you will be responsible for the planning, implementation, and management of all risk-related activities, including setting up risk management policies, frameworks, and measures for card payments in accordance with regulatory requirements.

You will support the executive team in making decisions relating to risk management strategy, including ensuring adequate reserves across all asset classes (i.e. digital cryptocurrencies and fiat) and managing market exposure. You will also maintain and implement rules for the Visa Risk Rule Engine (VRM), provide specialist advice on chargeback processes, identify and investigate fraudulent chargeback claims, and address customer billing issues. Additionally, you will manage customer queries related to chargebacks, liaise with external stakeholders on chargeback matters, develop and maintain chargeback processes and Standard Operating Procedures (SOPs), perform ongoing card issuing transaction monitoring, and ensure that the company meets its legal and regulatory risk requirements.

Join us at dtcpay and play a pivotal role in shaping the future of our payment business.

Responsibilities

• Setup risk management policies, framework and measures for card payments in accordance to regulatory requirements
• Maintain and implement rules for Visa Risk Rule Engine (VRM)
• Provide specialist advice and guidance on chargeback processes
• Identify and investigate fraudulent chargeback claims
• Identify and address any issues with customer billing
• Manage customer queries relating to chargebacks
• Liaise with external stakeholders on chargeback matters
• Develop and maintain chargeback processes and Standard Procedures (SOP)
• Perform ongoing card issuing transaction monitoring
• Ensure that the company meets its legal and regulatory risk requirements

Requirements

• Bachelor’s degree in economics, finance, business administration or a similar discipline, At least 3 years of experience in finance and/or credit operations
• Prior experience as a risk manager or in a similar role
• Solid knowledge of risk management principles
• Excellent communication, analytical, and problem-solving and communication skills
• Fluent in Chinese and English

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.