If you lose your device, replace your card, or move to a new device, follow the steps below to keep your dtcpay card safe and your digital wallet payments working smoothly.
- Lost device:
- Use your phone’s find‑my‑device features (e.g., Find My iPhone or Find My Device) to lock or erase the device.
- Remove your dtcpay card from any digital wallet on that device.
- Freeze or block the card in the dtcpay app to prevent unauthorised use.
- Replaced card:
- In your digital wallet, remove your old card first - card details do not update automatically.
- In the dtcpay app, activate your new card and then add it to your digital wallet again.
- New device (you kept the same card):
- On your new device, download and install the dtcpay app, then log in.
- Add your dtcpay card to your digital wallet (Apple/Google/Samsung) on the new device following the usual provisioning process.
If you suspect fraud or your card/device was compromised, contact dtcpay Customer Support immediately.
