dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.

We are also recognised as one of Singapore’s Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.

What You'll Do:

• Perform daily reconciliation between bank statements and internal systems to ensure accuracy of customer fund movements.
• Monitor and track daily payment transactions processed through the company’s platform.
• Handle incoming funds, refunds, and chargebacks in a timely and accurate manner.
• Prepare basic payment and reconciliation reports for internal tracking and review.
• Investigate and resolve discrepancies related to payments, settlements, or failed transactions.
• Liaise with banks, payment networks, and third-party payment partners to resolve operational issues.
• Support treasury and finance operations to ensure proper control and safeguarding of customer funds.
• Manage timely reconciliation and accurate reporting of crypto and fiat transaction flows across different trade sizes, supporting daily, weekly, and monthly cash flow visibility.
• Collaborate with internal teams to resolve discrepancies and contribute to ongoing improvements in operational workflows.
• Ensure compliance with regulatory requirements and internal policies across all reconciliation processes and the handling of incoming and outgoing funds.

What We're Looking For:

• Degree in Banking, Finance, Accounting, or a related field.
• Must be able to communicate in Chinese (Mandarin) to liaise with stakeholders and partners.
• 1–2 years of working experience, preferably in banking payment operations, treasury operations, or fintech/payment companies.
• Prior exposure to banking payment systems, payment platforms, gateways, or digital wallets is preferred.
• Basic understanding of reconciliation processes and payment reporting.
• Able to work with Excel (basic level: data checking, simple formulas, reconciliation support).
• Strong attention to detail and comfortable handling tasks involving customer funds and transactions.
• Able to work under pressure in a fast-paced, transaction-driven environment.