dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.

We are also recognised as one of Singapore’s Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.

As the Customer Service Representative, you will play a key role in ensuring the satisfaction and success of our customers. You will be responsible for providing excellent customer service, resolving inquiries and issues efficiently, and acting as the voice of our company to enhance customer relationships. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

What You'll Do:

• Promptly and professionally handle incoming calls and emails to ensure a positive customer experience.
• Address customer inquiries, resolve issues, and provide detailed product or service information.
• Effectively manage shift responsibilities to maintain consistent and reliable call center performance.
• Analyze customer issues, communicate clearly and offer accurate solutions or escalate them to the appropriate department when needed.
• Build strong customer relationships to enhance satisfaction and loyalty.
• Accurately document all customer interactions in the support system for future reference.
• Provide regular feedback to supervisors regarding recurring customer issues and potential process improvements.
• Collaborate with team members to ensure seamless service delivery.
• Participate in team meetings, training sessions, and performance evaluations.

What We're Looking For:

• At least 2 years of customer service experience, with a focus on call center environments preferred.
• Proficiency in English and Mandarin is essential to serve Mandarin-speaking clients effectively. 
• Excellent motivational skills and works well with a team but also is able to work independently.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Knowledge of cryptocurrencies or digital payments is a plus.
• Ability to adjust to continuous changes.
• Candidates must be willing to work on shift.