dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our Operations team for our office in Malaysia. As the Customer Service Representative, you will play a key role in ensuring the satisfaction and success of our customers.

You will be responsible for providing excellent customer service, resolving inquiries and issues efficiently, and acting as the voice of our company to enhance customer relationships. This is a great opportunity for someone looking to grow their career in the fast-paced digital payments industry.

Responsibilities:

• Help troubleshoot problems with customer customer accounts and other related issues, offering comprehensive product information, and guiding customers through the sales cycle.
• Maintain contact with clients to obtain customer feedback regarding product/service quality.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Demonstrate an in-depth understanding of products, functions, features and benefits.
• Providing introductory information to prospective and new customers.
• Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.

Requirements:

• At least 2 years’ experience in customer service.
• Working knowledge of customer relationship management and data analysis.
• Excellent motivational skills and works will with a team but also able to work alone.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Experience or familiarity with CRM software such as Zowie or Zendesk to manage customer interactions, track issues, and maintain accurate records.
• Good command of spoken English and Mandarin.
• Knowledge of cryptocurrencies or digital payments is a plus.

Benefits

Opportunity to work with a dynamic and innovative digital payments.

Gain practical experience in data analysis and visualization tools.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.

Potential convert to a full-time employment.