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  • What documents are accepted as Proof of Address?
  • Why was my Proof of Address document rejected?
  • Can I submit my Proof of Address by email instead of through the app?
  • How long does the Proof of Address review take?
  • I uploaded a PDF for verification, but the app only shows the first page. Did the full file upload?
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  • The selfie or camera step isn't responding during verification.
  • I'm having an issue verifying with Singpass.
  • My KYC is stuck on the sign-up screen. What should I do?
  • My account application has been under review for a long time. When will it complete?
  • My Chinese name puts the surname first — is that a problem for verification?
  • How do I submit source of funds / source of wealth documentation?

  1. Support Center
  2. Verification & KYC
  3. My KYC is stuck on the sign-up screen. What should I do?

My KYC is stuck on the sign-up screen. What should I do?

1 min read

Please try uninstalling and reinstalling the dtcpay App, then attempt the sign-up process again. If the issue persists after reinstalling, please contact our support team with a screen recording showing the steps taken and any error messages displayed, and we will investigate further.

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