Hi, How can we help?
We help businesses to grow quickly by accepting the payment methods
Verification & KYC
- What documents are accepted as Proof of Address?
- Why was my Proof of Address document rejected?
- Can I submit my Proof of Address by email instead of through the app?
- How long does the Proof of Address review take?
- I uploaded a PDF for verification, but the app only shows the first page. Did the full file upload?
- I don't have a passport. Can I use a national ID card or other government-issued ID?
- The selfie or camera step isn't responding during verification.
- I'm having an issue verifying with Singpass.
- My KYC is stuck on the sign-up screen. What should I do?
- My account application has been under review for a long time. When will it complete?
- My Chinese name puts the surname first — is that a problem for verification?
- How do I submit source of funds / source of wealth documentation?