My withdrawal was cancelled with the reason "invalid account". What does this mean?

The "invalid account" reason refers to the receiving bank account details provided, not your dtcpay account. Your dtcpay account remains active and unaffected.

This is typically caused by incorrect bank account information on the withdrawal request. Before submitting a new withdrawal, we recommend verifying your bank account details directly with your bank, as account number formats and required fields may vary between banks.